Rynard John Conde

RYNARD JOHN CONDE CUSTOMER SERVICE I VIRTUAL ASSISTANT +639 xxxxxx |-| Pasig, Metro Manila, Philippines ABOUT ME Experienced Team Lead with a strong background in managing day-to-day operations and supporting team performance. Skilled in coaching and monitoring team members, handling escalations, ensuring adherence to SLAs and KPIs, and maintaining quality standards. Known for being organized, reliable, and effective in coordinating with stakeholders to keep processes running smoothly and deliver consistent results. EDUCATION 2012 - 2016 PHILIPPINE STATE COLLEGE OF AERONAUTICS | TERTIARY IN AVIATION MECHANICS CERTIFICATION: Aviation Maintenance Technician, 011858AMT 2006 - 2012 INFANTA NATIONAL HIGHSCHOOL I INFANTA, QUEZON WORK EXPERIENCE FEBRUARY 2025 PRESENT WORLDWIDE RESOURCE SOLUTIONS| PAYROLL TEAM LEAD RESPONSIBLE FOR THE COORDINATION OF PAYROLL PROCESSING OPERATIONS FOR A TEAM. MONITORS WORKFLOW, TEAM ASSIGNMENTS, AND PROCESSING DEADLINES. Lead and develop a team of payroll specialists through coaching, regular one-onones, and team meetings. Ensure team engagement and performance in alignment with company goals. Oversee daily payroll activities, ensuring deadlines are met and tasks are prioritized. Address escalations and support the team during high-volume periods or absences. Conduct audits to maintain accuracy and quality. Provide timely feedback to team members and identify opportunities for improvement in workflows. Organize training sessions with support from the Quality Assurance team. Onboard and guide new team members while helping current staff achieve their professional development goals. Prepare payroll reports for management, finance, and compliance purposes. Coordinate with HR and finance teams to ensure seamless integration of payroll and benefits data. Stay updated on changes to payroll regulations and ensure adherence to legal requirements. Assist in year-end payroll activities, including tax filings RYNARD JOHN CONDE TEAM LEADER +639 xxxxxx |-| Pasig, Metro Manila, Philippines WORK EXPERIENCE JUNE 2024 FEBRUARY 2025 JULY 2022 – JUNE 2024 DOXA 7 SOLUTIONS INC.I HEALTHCARE CLAIMS ANALYST Validate claim status, claim liability, and availability of coverage Accurately and efficiently reviewing contracts, researching healthcare provider claims, thoroughly documenting investigation results, and identifying and implementing appropriate and effective resolution strategies. Handle the review and assessment of clinical denials, including review of patient medical information, patient account documents, patient account history, company historical data, provider contracts, and regulations as appropriate. He/she will draft focused, successful appeals, meet, and confer documents, IRO submissions, and when necessary, assist with legal submissions on clinical issues. Ensure compliance with the Health Insurance Portability and Accountability Act Perform special projects as requested or as assigned by the pre-litigation services manager Research and analyze information gathered through investigation to identify reimbursement issues, develop solutions, and initiate appropriate claim resolution strategies Research and analyze information gathered through investigation to identify reimbursement issues, develop solutions, and initiate appropriate claim resolution strategies Review and validate coding, Process pricing claims Understand concepts of coverage, insurance contract interpretation, and reimbursement methodologies R1 RCM I TEAM LEADER- INSURANCE VERIFICATION Mentored and coached team members to ensure successful performance. Consistently meets auth completion rate. Motivated team to achieve optimal results through effective communication and interpersonal skills. Attendance and volume management. Identifying problems and addressed by submitting learning requests. Corresponded with US and India partners for challenging situation. RYNARD JOHN CONDE TEAM LEADER +639 xxxxxx |-| Pasig, Metro Manila, Philippines WORK EXPERIENCE JUNE 2016 – JUNE 2022 IGT SOLUTIONS I UNITED AIRLINES I TRAVEL ASSOCIATE I CUSTOMER SERVICE REP Demonstrated excellent customer service skills, providing assistance to Flight Attendants pay, dispute and inquiry in a timely and professional manner. Processed United Airlines FA payroll accurately and on time each month. Daily processing of Occupational Injury Pay, Sick Pay, Holding Pay, Purser Pay, Galley Pay and other additional pay that Flight Attendants are entitled. Analyzed discrepancies between pay register and payroll reports for accuracy. Showed employees' arrival and departure times. Kept informed about changes in tax and deduction laws that applied to payroll process. SKILLS Team Supervision Record-keeping Technical Support Meeting deadlines Work Planning and Prioritization Payroll administration experience REFERENCES LUARLEN DELOS SANTOS I PRULIFE UK ASSOCIATE UNIT MANAGER- MARIA RODEO I IGT SOLUTIONS TRAINER- VICTORIA DE GUZMAN I INTERGLOBE TECH TECHNICAL ADVISER-