Ryle Auditor

Virtual Assistant

Customer Service Coordinator

Customer Service Coordinator at Union, a leading yoga company, responsible for providing exceptional customer support to affiliated yoga studios, teachers, and students. Proficient in resolving a wide range of inquiries related to class registration, subscriptions, billing, and more. Skilled in troubleshooting and escalating complex issues to Tier Two Support when necessary, ensuring swift problem resolution.

Key Responsibilities:

• Responded to and managed customer inquiries via email, addressing issues related to class registration, subscriptions, billing, events, and general yoga-related inquiries.
• Guided customers in navigating their Union accounts and locating relevant information on the Union platform.
• Developed expertise in identifying and categorizing support inquiries, determining whether escalation to Tier Two Support was required.
• Created and maintained a comprehensive set of escalation criteria for various types of issues, including complex technical problems, billing concerns, and critical service disruptions.
• Ensured that escalated tickets were accurately documented and handed off to Tier Two Support for resolution.
• Collaborated closely with cross-functional teams to provide the best possible customer support experience.

Administrative Assistant

With a proven ability to manage diverse office tasks, I excel in data accuracy, document organization, and exceptional client service. My expertise includes data entry, document management, office supply coordination, administrative support, and client interaction, all contributing to heightened productivity and client satisfaction. 

Key Highlights of Experience: 

• Data Entry and Accuracy: Proficiently managed data entry tasks with a meticulous eye for detail, ensuring precision and integrity in maintaining essential records and databases. Regularly updated and inputted data, streamlining processes and supporting informed decision-making.
• Document Management: Demonstrated expertise in organizing, categorizing, and maintaining both physical and digital documents. Implemented efficient filing systems that facilitated quick retrieval of information and minimized administrative bottlenecks.
• Office Supply Coordination: Skillfully managed office supplies by tracking inventory levels, placing orders, and ensuring seamless availability of essential materials. This proactive approach minimized disruptions and maintained optimal workflow.
• Administrative Support: Provided invaluable assistance to executives and team members by effectively managing calendars, scheduling appointments, and coordinating meetings. Collaborated with cross-functional teams to facilitate the execution of projects, ensuring seamless communication and timely task completion.
• Customer and Client Interaction: Acted as a reliable point of contact for clients, customers, and partners, responding to inquiries, resolving concerns, and providing information with professionalism and courtesy. These interactions fostered positive relationships and enhanced overall client satisfaction.