Ryan Sloan

Ryan Sloan

$40/hr
Account, Client Management, Customer Service
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
46 years old
Location:
Beckenham, London, United Kingdom
Experience:
20 years
Ryan Sloan 3 Foxgrove Court, Southend Road, Beckenham, BR3 5AL-- PERSONAL SUMMARY A well organised individual who is willing to take full commercial responsibility for issues such as; managing accounts to maximise pro t, customer reten on and revenue genera on. I am an excellent rela onship builder with a great work ethic and can liaise e ec vely with business partners, company directors and colleagues to achieve posi ve results. I am driven, deadline orientated, passionate problem solver and have the ability succeed with demanding global brands. WORK EXPERIENCE Jellycat – Junior Interna onal Account Manager January 2024 - Present • Manage and distribute the order-books of 11 interna onal distributors and 4 UAE retailers. • Reviewed and re-designed warehouse tracker for sales and logis cs teams. • Forecast monthly with distributors. • Created a order-book and shipping tracker for sales team. • Exceeding shipping budget in 2024, approx. £1M over target • Released approx. £500k from 2023 back orders. • Created a weekly free to sell stock list and have delivered over £1 million in incremental revenue. • Chair logis cs mee ngs with 2 warehouses, one in UK and one in HK. • Key sales orders and create invoices through SAP. Fi lop – Interna onal Opera ons Execu ve January – December 2023 • Produce and distribute orderbooks bi-weekly. • Prepare and send customer proforma's and follow up for payment to prevent ex-factory delays. • Ensure all correct shipping documents are dispatched with goods. • Manage and track samples, ensure pre-payments are in place prior to delivery. • Created a full orderbook for all distributor regions to be issued around the business. • Process orders, purchase orders and invoices using Microso Navision. • Using Tablaeu to run FTS and sales reports. • Implemen ng new processes and procedures such as risk management and reducing administra on. Career break September 2022 to January 2023 ti ti ti ti ti ti ti ti ti fi ft ti ti ti ti ti ti ti ti ff ti ti ti fi ti tf ti ti ti ti ti ti ti ti ti ti tf Wolverine Worldwide Senior Interna onal Account Services Specialist October 2021 – August 2022 Key Interna onal Account Services Specialist July 2018 – October 2021 Responsible for the opera onal management of 3 key interna onal partners in Russia, Saudi Arabia and South Africa across mul ple brands followed by the sales opera ons of 12 Interna onal partners on the Saucony brand. Managing projects through covid, recent interna onal events and pricing models. • Managed a broad por olio of Saucony third-party distributors across EMEA, Working across strategic markets including Scandinavia, Israel and Russia. • Oversee the produc on and delivery of 1 million plus pairs per calendar year, approx. $35 million order-book value. • Achieved SS22 business forecast target for Saucony by using my strong nego a on & rela onship skills with partners to submit orders blind and early to counter supply chain issues in Asia. • Hold seasonal business reviews with all distributors at brand conferences to ensure contractual targets are adhered to and discuss new opportuni es and marke ng campaigns. • Produce seasonal forecasts with distributors. • Roll up monthly buy rounds and submit results to business. • Nego ate PO delivery dates & surcharges with partners and suppliers. • Manage accurately distributor cri cal paths from samples to nal bulk delivery. • • • • • Regularly present and ac on pull forward opportuni es with customers and WWW. Work closely with China WWW o ce to aid smooth delivery of order book. Complete seasonal forecasts with distributors so they are aligned with their contract obliga ons. Forecast regional pairs total for a material sustainability project. Produce and distribute several reports to the business and partners including P&L, risk, backlog and shipment tracking. Regularly achieve period shipping targets even with the global supply chain issues. Built successful rela onships all around the business which included 4 global o ces and 16 3P partners. Trainer and mentor to IAS team, B2B bespoke system & SAP super user. Interviewed and selected temporary IAS team members. • • • Birkenstock – UK Account Manager April 2017 – June 2018 Responsible for managing Birkenstock UK transfer from a distributor to an owed business model. Addressing the distribu on of the brand in my territory and brought on new partners that were more relevant to the brand culture while keeping on key and strategic accounts. • Exceeded SS/AW18 targets with a £2.8m turnover. • Secured new high-pro le accounts and premium accounts in my territory. • Built and maintained excellent rela onships with strategic key and independent accounts. • Produced seasonal UK forecast at global sales mee ngs. • Increased sales with regular stock reports and o er selected accounts colabs and limited- edi on ranges. • Set up and manage seasonal sales mee ngs in London Showroom, at trade shows and on the road pushing new trends and seasonal products. • Work with customers on range plans, either assis ng or selec ng their seasonal lines. • Nego ate discounts with Key Accounts & Birkenstock leadership team. • Oversaw the successful change in distribu on in my territory. • Supported sales team with app ordering training. Wolverine Worldwide Interna onal Key Account Specialist June 2015 – March 2017 UK Customer Services Rep. July 2013 – June 2015 • A end seasonal conferences in the US to review business, order samples and forecast season. • Present to business distributor SMU lines requests, addbacks and MOQ excep ons • Working with established UK Key Accounts Schuh, Debenhams, O ce and TK Maxx. • Built and maintained excellent rela onships with Buying and Merch teams. • Constant updates on account progression in terms of product and lead mes. • Built successful rela onships with other Wolverine departments and colleagues including Directors, Sales, Planning, Credit Control and immediate department to assist in the best possible service to my customers. • Hush Puppies Brand Ambassador – To bring together all relevant departments including customers to achieve excellent results. Other Work Experience Fabris Lane – Private Label Sunglasses Account Co-ordinator Jun 2011 – April 2013 Childrensalon - Merchandising & Opera ons Assistant May 2010 – May 2011 EDUCATION – BA Hons Business Administra on 2001 – 2004 SKILLS – Excellent communica on skills, both wri en and verbal, Strong interpersonal skills, A polite, diploma c and friendly manner, Good nego a on skills, ability to priori se, excellent understanding of client needs, Iden fying poten al new client and business opportuni es, Advanced Microso O ce and SAP. ti ti ffi ft ffi ti ti ti ffi ti ti ti ti ti tt ff ti ti ti ti ti ti ti ti ffi ti ti ti fi tt ti ti ti ti ti ti ti tt VOLUNTEERING - Ba ersea Dogs Home – January 2020 – April 2022 | Soi Dog, Phuket – September 2019
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