Ryan Carlo Fernandez Nabua
Tibanga, Iligan City-| Skype: ryancarlo077
Objective
Seeking a new opportunity that utilizes my skills and experiences in any Computer related work.
Education
Information technology (UNDERGRAD)
STI Iligan
Highlights
Skills
Real Estate
Troubleshooting
Service and Support
Computer Savvy
Wordpress
Critical Thinker
Service-oriented
Sharp problem solver
Energetic work attitude
Team player and Team Leader
Programming
Strong work ethic
eBay dropshipping
Email Management
Experience
Virtual assistant (FREELANCER) 2012 – present
Amazon drop shipping
Facebook ads
Digital Marketing
technical support representative | qualfon (CEbu)| june – december 2017
Provide thorough support and problem resolution for customers
Maintain composure and patience in face of difficult customer situations
Accumulated a call resolution rate of 95 percent which is still the highest in company history
Assisted in developing technical training materials for users
Customer care representative | teleperformance | DECEMBER – MARCH 2018
Handle customer inquiries, complaints, billing questions and payment extensions/service requests.
Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Ictech | Virtual assistant | March 2018 – november 2018
Team Leader
Surveillance Monitoring
Reporting
Sales REPRESENTATIVE (OUTBOUND) | Vivint| March 2018 – november 2018
Calling leads outbound to sell product
Cold calling
B & H Properties (NYC) | Virtual assistant | November 2018 – November 2019
Admin Assistant
Data Entry Handling (CRM)
Email Management
Appointment Setting
Listing (StreetEasy, RealtyMX)
