Ryan Munez

RYAN MUNEZ CUSTOMER SERVICE PROFESSIONAL ABOUT ME My name is Ryan, a Customer Service Professional. My communications and people skills are fluent because of years of experience in the BPO industry as a Customer Service Professional. Through constantly communicating CONTACT with my customers in the past two years I was able to hone my English writing and speaking skills. Skype ID: live:rmunez1125-Cebu, Philippines, 6015 Below are some of the skills I acquired as a Customer Service Professional •Customer Service •Phone Support EDUCATION Cordova Public College Bachelors Degree in Business Administration- •Email Support •Data Entry in Word, or Google Docs •Internet Research •Typing •Executive Assistance •Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales) •Email Handing and Responding •Dropbox / Google Drive Organization SKILLS Customer Service Support Customer Support Specialist Data Entry Basic Microsoft Office utilization Google Docs Virtual Assistant Communication Skills https://www.facebook.com/raf.munez EXPERIENCE Telstra powered by TeleTech 2016-July 2018 || Customer Service Professional •Provide brilliant customer service in response to a wide range of inbound customer queries •Achieve first time resolution wherever possible for the customer •Resolve problems and issues in a professional manner •Engage with customers to identify additional needs •Ensure that customers are fully satisfied with the service provided •Offer value for money to build client’s reputation as a first choice provider of media services •Achieve challenging individual and team goals