Ryan Marks

Ryan Marks--Summary 8+ years of experience in giving the customer the best experience possible. Trained over 500 employees ensuring daily customer benefits for the company. Communicated with customers on a daily basis in many different ways, such as verbal and electronic. Open minded individual with a hunger for knowledge and a commitment to providing excellent customer service. Education The Colony High School (2018) Work Experience Event Coordinator- Tinman Social - Little Elm, TX (October 2023 to Present) ● ● ● Assist in taking inbound phone calls to ensure customers and clients had all questions answered. Conduct outbound calls regarding event inquiries and planned events to align all necessary details. Maintained cleanliness and organization in the office space so all employees could work efficiently. Nanny/Babysitter- Self-Employed - The Colony, TX (January 2022 to August 2022) ● ● Provide meals for any and all kids throughout the day. Coordinate games, learning opportunities, and tend to the children’s needs. Server- On the Border Mexican Grill and Cantina (September 2021 to December 2021) ● ● ● Greeted customers into the restaurant in a friendly manner and sat them appropriately. Promptly delivered food to customers keeping ticket times under 12 minutes maintaining company standards. Increased sales by 15% through marketing daily food and beverage specials while establishing a positive customer experience. Server- Angelina's - The Colony, TX (May 2020 to June 2021) ● ● ● Entrusted to supervise the largest patio section on busy shifts to ensure staff members provided the best experience. Due to negative customer feedback, took the initiative to manage all positions (Hostess, Servers, Bar, Expo) which resulted in shorter wait times and increased customer satisfaction rating. Oversaw opening and closing procedures to ensure the readiness of the next shift. Server/Bartender- 54th Street - The Colony, TX (May 2018 to March 2021) ● ● ● Facilitated training classes of 90-100 new front-of-house employees per month so they were able to complete all daily tasks efficiently, ensuring staff retention, and improving staff quality. Entrusted to supervise 3 shifts a month in the front-of-house to assist management on busier nights when short-staffed. Recommended specific menu items to customers in order to upsell and help the restaurant meet average sales of $18,000 per day. Preschool Teacher- Kids Count Too - The Colony, TX (August 2019 to March 2020) ● ● ● Taught a designated group of 12-17 two-year-olds assigned math and reading curriculum and tracked their progress weekly. Outlined calendar year of learning to ensure students received fun and engaging learning activities to support appropriate mental development based on state objectives. Maximized learning opportunities for all students by creating sensory activities, toys, and games. Zone Leader AlphaBEST Education - Frisco, TX (April 2019 to June 2019) ● ● ● Monitored a designated group of 15-22 second graders for an average of 25 hours per week. Facilitated activities and games for the group to continue learning during after-school hours. Followed transportation and safety protocols to ensure 100% of children were picked up by the correct adult.