Ryan Manguera

Greetings! With 10 years of customer service experience across different industries, I’ve developed a strong ability to connect with customers, solve problems efficiently, and create positive experiences that build long-term loyalty. I thrive in fast-paced environments where I can use my communication and problem-solving skills to turn challenges into opportunities. Whether handling inquiries, troubleshooting issues, or managing escalations, I always aim to provide solutions that leave customers feeling valued and heard.

Over the years, I’ve worked with various platforms that help streamline customer interactions and internal processes. I have hands-on experience with Zendesk and Salesforce for ticketing and CRM, which has allowed me to track and resolve customer concerns effectively. I’m also proficient in Google Workspace and Microsoft Office for reporting, documentation, and collaboration. In addition, I’ve used Slack for internal communication, Shopify for e-commerce support, and HubSpot for customer engagement. Canva has also been a useful tool in creating training materials and marketing visuals when needed.

Beyond technical skills, I bring a customer-first mindset to every role. I understand the importance of empathy, patience, and adaptability when assisting customers. Every interaction is an opportunity to build trust and reinforce a company’s reputation, and I take that responsibility seriously. I’m also a firm believer in continuous learning, whether it’s staying updated on new tools or improving service strategies to enhance customer satisfaction.

I’m excited about the possibility of bringing my experience and skills to a team that values customer experience as much as I do. Whether working directly with customers or collaborating with internal teams to improve processes, I’m always eager to contribute meaningfully.

Thank you and more power!