Ryan Magarin

Contact Details   Name : Magarin, Ryan Email :-Telephone No. : Mobile No. - Address : #103B 6938 Washington St,  Pio Del Pilar Makati City  1200,  Philippines   Personal Particulars   Date of Birth : 14 Aug 1979 Gender : Male Nationality : Philippines SSS Card No. :-   Experience :   Experience Level Total 17 Years of Experience   Employment History 1. Company Name : OpenText Philippines / GXS Philippines, Inc From/To : Feb 2010 to March 2017 Position Title : Senior Customer Manager Work Description : Maintain post-sale contact with clients in order to facilitate a positive and productive long-term relationship. Communicate with customers with regard to any account problems. Discuss customer concerns and suggestions. Focus efforts on product feedback, enhancement, upgrades, and development. May handle add-on sales for clients.   2. Company Name : GXS Philippines, Inc From/To : Sep 2005 to Feb 2010 Position Title : Senior Technical Implementation Specialist Work Description : - Implements connectivity (AS2, FTP, VPN, etc) of client's accounts. The process involves a series of testing to be certain that clients are able access to their mailboxes/accounts before they proceed to actual production data transmission to and from their trading partners. - For clients who’re just starting to learn EDI (Electronic Data Interchange), we give them a little background, walk them through the software, and provide them instructional documents that will help them process their EDI documents. - Worked for various NCM (Net Community Manager) projects like Wrigleys, Caltex, Walgreens, etc.   3. Company Name : Xlibris Corp. From/To : Apr 2005 to Jun 2005 Position Title : Team Lead - Online Marketing Support Representative Work Description : Basic Purpose: 1. Assist in conceptualization and execution of Online Marketing Campaigns 2. Provide research and support to authors who purchase Online Marketing Campaigns Basic Accountabilities: 1. Research  a. Comparative research on Internet Marketing Campaign Vendors. b. Most cost-efficient methods of executing Online Marketing Campaigns. c. Mines the Internet for websites where Xlibris authors can link or list their books. This includes directories, bookstores/booksellers, libraries, online shops, interest groups related to their genre. d. Supports Product Development activities and ad hoc projects as instructed by the Product Development Assistant Manager.  2. Author Support a. Answering author inquiries with regards to Online Marketing Campaigns via email or telephone. 3. Monitoring and tracking  a. Of prospect and leads as they develop interest in a particular Online Marketing Service. b. Of websites where the author’s book listings are located. c. Of order and fulfillment status 4. Execution/ fulfillment of Online Listing Campaign a. Implementing systems and processes in handling author inquiries and complaints within the function of Online Marketing. b. Submits author listings to varied and valid websites for the Online Listing Campaign. c. Sends out, receives, and checks order forms for Online Listing Campaign  d. Processes author’s payment for Online Listing Campaign in Fresh Start. e. Sends out notices and receipts to designated authors with regards to the Online Listing Campaign.   4. Company Name : Xlibris Corp. From/To : Dec 2004 to Apr 2005 Position Title : Team Lead - Internet Research Associate Specialization : Marketing/Business Development Role : Team Lead Work Description : Overview The Internet Research Associate works closely with the Internet Marketing Specialist to assist in various online marketing research assignments. The role of the Internet Research Associate is to research and identify web marketing strategies, as well as mine email addresses to be used for web marketing campaigns. Duties & Responsibilities · Performs comparative research on Internet marketing vendors. · Performs extensive research on the web marketing strategies of Xlibris' competitors. · Mines the Internet for email addresses of prospective Xlibris authors. Interest groups include novelists, poets, professors, photographers, graphic artists, etc. · Responsible for meeting daily quotas of mined addresses. · Reports on research and mining results on a weekly basis. · Assists the Internet Marketing Specialist on ad hoc projects. 5. Company Name : Phil-Am Outsourcing Solutions, Inc From/To : Mar 2003 to Dec 2004 Position Title : Project Supervisor Work Description : The Internet Research Associate works closely with the Internet Marketing Specialist to assist in various online marketing research assignments. The role of the Internet Research Associate is to research and identify web marketing strategies, as well as mine email addresses to be used for web marketing campaigns. Duties & Responsibilities: · Performs comparative research on Internet marketing vendors. · Performs extensive research on the web marketing strategies of Xlibris' competitors. · Mines the Internet for email addresses of prospective Xlibris authors. Interest groups include novelists, poets, professors, photographers, graphic artists, etc. · Responsible for meeting daily quotas of mined addresses. · Reports on research and mining results on a weekly basis. · Assists the Internet Marketing Specialist on ad hoc projects. Qualification   1. Qualification : Bachelor's/College Degree Field of Study : Computer Science/Information Technology Major : Computer Systems Institute / University : Mindanao University of Science and Technology Graduated : 2000