Ryan Maclang

RYAN B MACLANG Blk 12 Lot 21 Las Casas Subd. Indangan Davao City- E-mail:- SPECIAL SKILLS   Familiarity with Microsoft Word, Excel, Skype, EBS Oracle CRM, Salesforce, Outlook Inbox Management (sorting emails, drafting email responses) Organization skills to manage rapid flow of information Data/Order Management (Order Entry, data entry, spread sheet management) Strong verbal and written communication skills  Core Qualifications  Customer Support Expert  Flexible to work all hours  Typing speed of 45-50 W.P.M  Working laptop with above standard device specification  High speed Internet connection and capable home computer (Internet speed of 20-30mbps)  Independent worker who does not need supervision  Trainable and willing to learn  Proven work experience as a Support Representative  Prioritizing, time management and organizational skills WORK EXPERIENCES Myadcenter: Ads Management Services https://ca.linkedin.com/company/myadcenter-inc. Senior Representative for Marketing & Advertising Dec 2019- Present           Troubleshooting and resolving system and customer issues in a timely manner Provide uncompromising availability during the work hours via Skype and phone Answering incoming calls, text messages, chats and emails. Make outbound calls, SMS & emails to valued clients Manage billing and collections practices (PayPal) Create, send, follow up and collect on invoices Utilize the support management system (Zendesk) Sales IQ Chat Create and manage support tickets in effective timely manner Providing Support remotely Prioritizing workload and resolve critical issues Achieve New York, NY- https://www.achievetestprep.com/ Freelance- Enrolment Coordinator Specialist November 2019 – Dec 2020         Experience with Google Suite and Salesforce Assisting Director of Admission when they pass off students to sign they Enrolment Agreement document. Assisting students with information requests related to educational products/degree Walking prospects through the application process via Docusign (electronic document) Securing a complete signed enrolment agreement and credit card payment transaction via Salesforce Explaining the students’ the terms and conditions of the agreements contracts. Verifying transaction information using SalesForce Assist in maintaining and monitoring electronic data for customers ISupport Worldwide https://www.isupportworldwide.com/ Sales Operations Coordinator March 2017 – November 2019 9/10F Cyberscape Alpha Building, Garnet Roads, Pasig City, Philippines 1605        Manage day-to-day order processes, including timelines, quality, client approvals, shipping and tracking to the satisfaction of the client. Coordinate quote and order activities with Clients as requested by the Account Manager Price negotiation and timeline management. Communicate timely order status and inventory to the sales and operations teams proactively manage orders and provide solutions to issues. Provide outstanding customer service in handling issue resolution and Client escalations. Create documents for Sales proposals, correspondence and management reports Partner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend. Perform inventory receipts, adjustments and other transactions within operating system. RealPage Philippines https://realpagecareersph.com/ Quality Control Invoice Research Specialist February 2014 – February 2017 2nd flr,Tower 3, Rockwell Business Center Ortigas Ave Pasig City      Maintain and update Vendor accounts as needed with coordination with Property Managers Assist Invoice Processor with the resolution of client issues/inquiries Data entry of invoices within the department’s system Interact closely with Client Development, IT, Support, Finance, and Implementation teams. Ensuring that client communications are documented, internal and external notifications are made, and follow up calls and escalations are handled in a timely manner. Work cross-functionally to research disputes and/or escalations to gather supporting documentation along with compiling a historical framework to support decisions and correction actions. ADP Philippines, Inc https://www.adp.ph/ Benefits Administrator August 2012 – February 2014 8th Flr Glorietta 2 Corporate Center Palm Drive, Ayala Center, Makati City 1224      Assisting employees of different companies of their eligible benefits. Communicate and educate participants on processes and procedures with their benefits, HR/Benefits Administration System, and Employee Self Service Tools. Respond to questions from participants, HR and third parties regarding Health & Welfare Administration services to include annual enrolments and emphasis are on first-call resolution. Responsibilities include navigation and support of applications as well as knowledge of Benefits, and HR. Document all inquiries into ADP’s Case Management System and update multiple applications in order to develop accurate and comprehensive responses and documentation for inquiries. IBM Global Process Services PHILS., INC. https://www.ibm.com/ph-en Bid Support Specialist March 2009-July 2011 30TH Floor PbCom Building Ayala Avenue Makati City       Support the Sales Team by creating timely, accurate and complete customer proposals that meet the client needs. Ensure all proposal content and activity is conducted in compliance with authorized IBM business practices and ethical standards. Leads in the resolution of sales transaction support issues brought forward by Business Partners. Actively manages a portfolio of requests and ensures high quality support (timing and content) by awareness of time sensitive milestones and partner deadlines. Consults with all parties involved in issue resolution by employing effective communication and judgment based on knowledge of channel, aligned function in question, and perspective of all involved Tracking orders from the moment it was placed until the order is delivered. Communicates with requestor (Business Partners) and others involved in resolution Coordinate with Business Partners and resolution with their order issues. Triage and prioritize incoming requests. SITEL Philippines https://www.sitel.com/philippines/ Loan Officer / Inbound Customer Service Representative October 2007- February 2009      Resolves problems as well as difficulties in customers application Handled customer service inquiries for Inbound calls for US Account. Experienced in providing excellent Customer Service and Satisfaction Proficient on working in a paperless environment Handles inquiries and processing Car loan Application SixEleven Global Services and Solutions https://www.sixelevenbpo.com/ Tumble Tots Building , Mabini Cor Araullo Streets, Davao City September 2006 – September 2007 Inbound/Outbound Customer Service Representative     Handled customer service inquiries for Inbound calls for US Account. Competent in delivering excellent Customer Satisfaction Handled Outbound Sales for Australian and US Outbound sales campaigns Handled helpdesk for Call Command Holiday Inn Hotel - KUWAIT https://www.ihg.com/holidayinn Almubarak St Salmiyah Kuwait June 2011- July 2012 Chief Conceirge/ Receptionist        Greeting guests, welcoming them to their facility, and assisting them throughout their stay Answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. Deal with queries from the public and customers Supply information regarding the organization to the general public, clients and customers. Providing the guests all the information that needs to enjoy their stay within the vicinity. Familiarized and knowledgeable about the venue where I am working with and the surrounding area. Handle transportation arrangements for the drop off/pick up of the guests from/to the airport to the hotel. EDUCATIONAL ATTAINMENT 2005 – 2006 - 2000 – 2001 Bachelor of Science in Nursing North Davao College Apokon St Tagum Davao City College Davao Doctors College Malvar Davao City College Davao City National High School F.torres St Davao City Secondary TRAININGS ATTEND July 2009 October 2008 November 2007 September – August 2006 Voice & Accent Training/STG Process/ Business writing and email Etiquette IBM Global Process Services PHILS., INC. ACE Consultative Sales Training SITEL English proficiency SITEL Finishing Course for Call Center Agents J.I.B. E-Training Academy CHARACTER REFERENCES Aubrey Rose Badong IBM Global Process Services Delivery Team Manager Makati Philippines - Sheena Cabarce Myadcenter Sales/Support Manager- |- Ronnie Reyes BDA Sales Manager Ortigas Pasig Philippines- I hereby certify that the above information is correct to the best of my knowledge and belief. Ryan Babila Maclang Sir/ Madam, Good Day! Your company has offered job positions that I believe my background qualifies me for. I've been introduced to a unique type of employment that allows me to pursue and further my professional ambitions. My background provides me with a unique possibility to use my skills to any business approach in any form. Working experience in a global organization and/or a mutual service organization. Accounting, inventory control, management, and various operating processes are some of the employment experiences required by the business process. My education and, most importantly, my experience have a huge impact on my capacity to participate in my work. For over ten years, I've worked in the business process/hospitality industry. I am convinced that I will devote myself to full involvement in the firm and will use all of my present knowledge and skills to contribute to the organization. I am confident that I will devote myself to full participation in the business and will use all of my present expertise and talents to benefit the company. I've attached my résumé for further information about my qualifications. I'd welcome the opportunity to meet with you or someone from your organization to discuss how my skills could help your company. Ryan Maclang