Ryan Daniel Lagasca
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SUMMARY
SKILLS
Results-driven project manager with a proven track record of
successfully leading diverse teams to deliver high-impact projects
on time and within budget.
Program Management, Project Management, Risk
Management, Financial Scoping, Business Analysis, Quality
Assurance Testing, SDLC
PROFESSIONAL EXPERIENCE
IT Project Manager / Scrum Master
IBM
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09/2022 – 05/2024 Manila, PHL
TagIt
05/2020 - 08/2022 Manila, PHL
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100% Digital Transformation: Led a successful digital
bank project that drove the organization's digital
transformation journey. Oversaw the implementation of
innovative digital banking solutions, such as mobile
banking apps, online account opening, and digital
payment platforms. Streamlined customer onboarding
processes, enhanced user experience, and expanded the
organization's digital service offerings. Resulted in
increased customer engagement, improved operational
efficiency, and a competitive edge in the digital banking
landscape.
Integrated Tableau reporting system into BI sales
workflow, which led to 23% increase in post-meeting
inquiries for technical sales department.
Hands-on end-to-end management and delivery of key
web and mobile projects. Created and maintained
functional and technical project documentation. Involved
in risk and issues management.
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PMI Disciplined Agile Senior Scrum Master
Prince2
Managed a team of integration project team in the
successful development and implementation of a banking
API platform, enabling seamless integration with thirdparty applications.
Created and maintained project scope, schedule, and
budget, ensuring adherence to project milestones and
deadlines.
Facilitated daily stand-up meetings, sprint planning, and
retrospective sessions following Agile principles.
Collaborated with stakeholders to gather requirements,
prioritize tasks, and address issues throughout the project
lifecycle.
Conducted risk assessments and implemented mitigation
strategies to minimize project risks.
Provided regular project status updates to senior
management, highlighting progress, challenges, and
recommendations for improvement.
Program and Project Manager
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TRAININGS
ITIL4
IBM PM Enablement Plan- Expert Level
IBM Agile
IBM Financial Markets Jumpstart
AWS Cloud Practitioner Essentials
Introduction to Data Science
IBM Business Analyst
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Managed clients such as international clients in Laos
(APB and LDB) and Singapore (Singapura Finance).
IT Project Manager and Scrum Master
UnionBank of the Philippines 05/2018 - 02/2020 Manila, PHL
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Oversees the implementation of the Bank's major IT
projects by applying project management framework and
best practices. Experienced in managing and completing
complex enterprise-level projects and Risk Based
Reporting processes.
In charge of maintaining Project Management Policy,
PMO Charter and Service Delivery Manual.
Assumed the Secretariat role for the Bank’s management
committee, directly supporting the Board-level IT Steering
Committee for the Bank’s IT Oversight. Created and
maintained the Committees’ charters, as well as the
committees’ processes.
Managed and completed the Master Data Management
initiative. The objective was to create a single customer
view for the digital transformation of UnionBank. This was
presented and approved by senior management and
board of directors. The project naturally continued to put
up the process and governance around the enterprise
architecture artifacts.
Part of the business analysis, initiation and completion of
the following multi-million-dollar projects:
- Customer Relationship Management Platform
- Master Data Management
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Part Took over the management of other multi-milliondollar projects which aimed to replace the legacy
accounting system of the Bank's Trust, Risk and
Investments Services Group:
- Optimist
- Datahub
- IFRS9
- FICO Score
Project Manager
Smartbox Web Marketing
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05/2017 - 05/2018
Manila, PHL
Led a digital marketing project that resulted in significant
ROI and increased brand visibility. Developed and
executed comprehensive digital marketing strategies
across various channels, including social media, search
engine optimization (SEO), email marketing, and content
marketing. Utilized data-driven insights to target the right
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audience, optimize campaigns, and achieve key
performance indicators (KPIs) such as conversions, clickthrough rates, and customer engagement.
User Experience Optimization: Implemented user-centric
design principles and conducted user research to
enhance the website's user experience (UX). Utilized
usability testing, user feedback, and data analysis to
identify pain points, improve navigation, and streamline
user flows. Implemented intuitive information architecture,
clear calls to action, and engaging visuals, resulting in
improved user satisfaction, longer site engagement, and
increased conversions.
I have developed support documentation including risk
logs and requirement specifications for development and
QA. Monitor and report on Workfront. Gained knowledge
and updated existing process and evaluated current tool.
Participated in planning and coordinated activities across
different organizational functions.
Project Manager and Digital Marketing Manager
The Design People Inc.
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04/2014 - 04/2017 Manila, PHL
Managing project budget, project transition and resource
allocation. Overseeing the project to ensure the desired
result is achieved on time and within budget. Establishing
project scope by studying business and technical
requirements. Demonstrated effective and in-depth
knowledge and use of Salesforce.
Coordinating with the delivery team and clients to discuss
progress of the project. Ensuring project delivery, quality
control and transparency throughout project life cycles. I
also took part in application design, market research,
keyword research, fixing SEO errors, content
management and social media marketing.
Senior Software Engineer, QA and Project Manager
Accenture
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10/2011 - 03/2014 Manila, PHL
100% delivery of large-scale projects with a track record
for project delivery success. Experienced PMO
Governance and framework Implementation. Hands on
extensive use of corporate project management tools.
As a mobile developer, successfully implemented
strategies and optimizations that resulted in a significant
increase in mobile app downloads. Leveraged various
techniques such as App Store Optimization (ASO),
targeted marketing campaigns, and user acquisition
initiatives.
Monitored key metrics and user feedback to identify
areas for improvement and refine the app's features and
user experience.
As an app quality tester, reduced app Crash Rate by 80%
in three months.
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Implemented comprehensive testing methodologies and
rigorous quality assurance practices that resulted in a
significant reduction in app crashes.
Conducted thorough functional and compatibility testing
across multiple devices and operating systems to identify
and address software defects and inconsistencies.
Streamlined ticket management systems, implemented
automation tools, and optimized team workflows to
improve response efficiency.
Reduced average customer support response time by
50%, ensuring quicker resolution of customer issues,
improved customer satisfaction, and increased overall
support team productivity.
Web Developer, Team Lead
Media Merge Corporation
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01/2011 - 10/2011 Manila, PHL
As a web developer for a news website, implemented key
strategies and optimizations that led to a significant
increase in website traffic.
Improved website performance and load times through
optimization techniques such as image compression,
caching, and code minification.
Implemented responsive design to enhance user
experience across various devices.
Leveraged search engine optimization (SEO) best
practices to improve organic search visibility.
As a project lead for a news website, successfully led a
team in designing the website to create the overall user
experience. Collaborated with designers, developers, and
content creators to revamp the website's interface,
navigation, and content layout. Conducted user research
and gathered feedback to identify pain points and
prioritize improvements.
100% implementation of responsive design principles,
optimized page load times, and ensured seamless crossdevice compatibility.
Upon launch, the designed website received positive user
feedback and demonstrated a 30% increase in end-client
engagement.
Web Specialist
IBM
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10/2008 - 01/2011 Manila, PHL
Successfully achieved a 40% increase in user
engagement, indicating improved learning outcomes and
increased user satisfaction with the interactive learning
experiences provided on the website.
Improved Website Load Time by 50% for Enhanced User
Experience
Customer Service Representative
Teleperformance
05/2005 - 07/2008 Manila, PHL
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As a Sprint customer service representative, utilized
extensive product knowledge, problem-solving skills, and
effective communication to address customer concerns
accurately during the initial interaction.
Monitored and tracked metrics, consistently maintaining a
rate of 95% or higher.
Reduced the need for subsequent follow-up interactions
and enhancing overall customer satisfaction.
EDUCATION
Bachelor of Science, Information Technology
Lorma Colleges
06/2000 - 03/2005 La Union, PHL
