Ryan Kristine
Urbiztondo
Business Process Associate
Customer Service Representative
EDUCATIONAL
BACKGROUND
BACHELOR OF SECONDARY
EDUCATION|
MAJOR IN ENGLISH
S T . J O S E PH C O L L E G E C A V I T E C I T Y , P H I LI P P I N E S
MARCH 2016
QUALIFICATION SUMMARY
An accomplished and results-oriented individual, with over 1 year of
experience in a wide variety of administrative duties. A strong aptitude
for organization and office administration. Committed to the
professional excellence through hands-on administrative experience.
Proven experience in office support duties along with exceptional
ability to manage tier one responsibilities.
PROFESSIONAL EXPERIENCE
SYSTEM FAMILIARITY
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Canva
Otter.ai
VMware
S a l e sf o r c e
Zoom
Microsoft Office
Google docs
Google Meet
Google drive
Google Sheet
Avaya
Genesys
CONTACT
Customer Service Representative
Teleperformance | United Health Care Account
July 2022 – Oct. 2022
• supply individuals with details about the extent of their
Health insurance coverage
• Enrollment, cancelling and changing of members’ plan.
• Furnishing members and health care practitioners with details
Regarding members’ benefit.
• Advising members of outstanding co-payments
• Providing extant and prospective members with the details of network providers.
• making sure that information of member is safe and only the member and authorized
representatives will have access to the member’s account.
Business Process Associate
AzUre Support Inc. | Feb. 2021 – Jul y 2022
• Back office support
• Date Entry
• Data Processing
• Data tracking
• Email marketing
• Account management- Project markings
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REFERENCES
Available upon request.
Online ESL Junior Teacher
51Talk |Feb. 2020 – Feb. 2021
• Responsible for teaching children and adults.
• Teaching company preferred lesson plans in accordance
With student’s learning needs.
• Designing and presenting educational materials.
• Evaluating student’s progress
• Preparing and disseminating progress reports at regular
Intervals.
