Ryan Jaylo
$5/hr
Intake Specialist, Customer/Technical Service representative and Ecommerce Specialist.
RYAN DIO JAYLO
Address:
Mobile #:
Email Address:
476 P. Vallejo St., Kanluran, Sta Rosa City, Laguna
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WORK HISTORY
HOGAN SMITH LAW FIRM
Role: Intake Specialist
August 2024 to August 2025
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Initial Client Contact
Information Gathering
Needs Assessment
Referral and Coordination
Documentation and Record Keeping
Communication and Support
Problem-Solving
ASURION
March 2024 to July 2024
Sales/ Tech Support Representative
Lob: Verizon-Soluto
● Sales
● Tech service assist
IQOR – Sta Rosa
March 2020 to March 2024
Customer Service (Specialist)
LOB: T-Mobile USA (Post-paid- T-Mobile for Business)
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Accounts management & Bill management
Basic Tech Assistance
Fraud Management
Missing payments
Device unlocking
Payment processing and Collections.
Promo offering
New line sales processing
Store retail assistance
Order creation and management
Device insurance assistance and repair centre
scheduling
SKILLS
● Network Troubleshooting
● Systems Administration
● Preventive Maintenance
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Excellent Communication Skills
Accounting related literacy
Software development
Technical Support Skills
Website Development
Digital Marketing
Graphic Design
Microsoft Office
Audio/Music Production, Mixing and
Mastering
Fluent in English, Tagalog and Bicol
Presentation and proposals
Achieves target and works under pressure
Customer Service Skills
Product Upselling
PERSONAL INFORMATION
Date of Birth:
Civil Status:
Sex:
Citizenship:
Height:
Weight:
Religion:
June 6, 1989
Married
Male
Filipino
5’8”
100 kgs.
Roman Catholic
EDUCATIONAL BACKGROUND
TERTIARY/COLLEGE
Bachelor of Science in Computer Science
Computer Communication Development Institute
Sorsogon City
Date Graduated: 2010
Computer Programming
Computer Communication Development Institute
Sorsogon City
Date Graduated: 2008
SECONDARY
Sorsogon State University
Sorsogon City
Date Graduated: 2005
SPEED COMPUTER COLLEGE
July 2019 to Feb 2020
IT -Instructor
● TESDA – NC 2 – Facilitator
● Software development instructor, Thesis adviser
& Computer Lab-in-charge
CHARACTER REFERENCES
Atty. Ferdinand E. Laguna
Lawyer
Ombudsman
Transbiz Co. Oct 2018 to June 2019
Mr. Patrick James Aguilar
IT Supervisor
Auto-hub Group
Marketing Specialist
● Amazon PPC / Advertising Specialist
● Facebook Ads Specialist
Jevic Lazanas
Supervisor
Asurion
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Google Analytics Analyst
Google Adword Specialist
Amazon Operations
CRO & SEO Analyst
TELETECH Co.
Nov 2016 to Oct 2018
LOB: Telstra (NBN) - (Australian Account)
Responsibilities:
● Front of House Consultant
● Promoted to Subject Matter Expert of FOH
● Transferred to Back of House Tester ( Tier 2)
● Promoted to Subject Matter Expert in BOH
The Maple School
Aug 2010 to Oct 2016
IT Staff
● Admin tasks, Class scheduling
● Computer maintenance, Computer Lab-in-charge &
Developed student enrolment system
QC Reyes Graphix October 2009 to Aug 2010
● Graphics Artist, Printer Operator and Technician
