Ryan Jay Billojan

BILLY BILLOJAN RTA/QUALITY/APPOINTMENT SETTER PERSONAL PROFILE CONTACT ME AT LT 18 B49 Handumanan, Bacolod City, Philippines-live:rjnb.s4 @BillyRTA92 SOFTWARE/CRM TOOLS A seasoned RTA at a leading BPO during the day, my expertise lies in Production Delivery, backed by robust Excel skills that are honed for efficient data management and reporting. After hours, I seamlessly transition into the role of a VA, accumulating close to a year of experience in Appointment settings and Quality Assurance. WORK EXPERIENCE Appointment Setter Curry Automotive| June 2023 - December 2023 Evaluate potential buyers using VinSolutions CRM tool Reach out through email, text, and calls (Zoiper) to understand their preferences Coordinate appointments at the nearest dealership based on confirmed needs Quality Assurance Vin Solutions Siebel DealerCenter Zoiper NICE IEX Avaya CISCO Jabber Canva PS LightRoom Curry Automotive | Dec 2023 - Present Assess appointment setter calls made through DealerCenter CRM Gauge the overall feel of the call and provide coaching for identified opportunities Generate a weekly report for the client detailing quality trends that may impact the efficiency of our appointment setters and the business overall Inbound Customer Service Concentrix | March 2001 - January 2022 Respond to inquiries regarding hotel bookings and reservations Handle tasks such as cancellations, modifications, and refunds Resolve complaints involving both the booker and our hotel partners Real Time Analyst Concentrix | January 2022 - Present Oversee the queue to ensure adequate agent coverage for all incoming calls to our site Generate and distribute reports at regular intervals to clients Proficient in Microsoft packages, including Outlook, Teams, Excel, Forms, Power Automate, and SharePoint