Ryan James Sarthou

Ryan James M. Sarthou Contact Information:    Address: #10 Topaz St. Sto. Niño Village, Brgy. 74-A Matina Crossing Davao City 8000 Phone:- Email:- Summary: Experienced IT professional with over 15 years of expertise in technical support, data management, and hardware and software troubleshooting. Proven ability to provide top-notch support to Fortune 500 companies and government agencies. Adept in network configuration, data analysis, and database creation. Skilled project manager with excellent customer service and team collaboration abilities. Professional Experience: Certified Tech Advisor, IT Support Center, LLC Texas USA (Oct 2020 – Present)      Tier 1 Support for Fortune 500 companies MS Office Advance Support (Excel, Word and PowerPoint) Accounts and active directory analyst MS Office Qualified Certification Passer Data Management Analyst, City Government of Davao Davao City (Oct 2020 – Jan 2022) Covid-19 Task Force Data Researcher     I.T. Network Hardware Consultant Team Member for Database Creation and Planning Data Encoding and Analysis Excel Data compiler Data Management Specialist, Department of Interior and Local Government Davao City (Oct 2020 – Jan 2022)     Covid Task Force Data Researcher I.T. Network Hardware Consultant Team Member for Database Creation and Planning Data Encoding and Analysis Information Technology Consultant, Seventh Computer Repair Services Davao City (Jan 2019 – Present)        Business Relations Front liner I.T. Network Hardware Consultant Project manager Repairs and troubleshoot Computer System Surveillance Systems Planning / Mapping for SOHO Hardware and Software Technician Network and Computer Configuration / Encoding and analysis I.T. Support Analyst (Help Desk), I.S.H.K.A. Handicrafts Clayton, Aus. (Sept.2019 – May 2022)        NetSuite S.C.I.S. Helpdesk Support (P.O.S.) Shopify Business P.O.S Support Repairs and troubleshoot Computer System via phone patch or remote Active Directory User creation and Group Policy Editor Zen desk and Fresh desk Ticketing creation Email Setup for Outlook Exchange Remote Work via Any desk and TeamViewer Computer Technician and Surveillance System Tech, R.N.J. Computer and electronics Repair Services Davao City (Dec.2011 – Sept.2019)         Project manager Repairs and troubleshoot Computer System Setup and configures Surveillance Systems for SOHO Audio System Designer (automotive and home theatre) Hardware and software Tech Computer System Encoder Customer Relations Front liner Network and Computer Configuration / Encoding and analysis Skills:         Technical support Data management Hardware and software troubleshooting Network configuration Database creation and analysis Project management Customer service Team collaboration Education:  Bachelor of Science in Information Technology, University of Southeastern Philippines, Davao City -) Certifications:    MS Office Qualified Certification Passer NetSuite S.C.I.S. Helpdesk Support Shopify Business P.O.S Support