Ryan Invensor Bermudez

RYAN INVENSOR BERMUDEZ Cogeo, Antipolo City ·-/-- I am an experienced e-commerce specialist with a background in Amazon and Lazada platform and 9 years’ experience growing revenue for a client-based work. I am also exposed to different BPO firms that deal with consumer complaints and technical issues. I am also attentive, analytical, hard-working individual looking for an opportunity to deliver exceptional customer service. EXPERIENCE NOVEMBER 2018 – MARCH 2024 MARKETPLACE PERFORMANCE COORDINATOR, ICON COMMERCE Responsible for planning and optimizing the effectiveness of online advertising campaigns specifically on Amazon.  In charge of various graphic design duties as well as A+ content.  Assist with content development needs.  Assist in the creation of client reports.  Account Monitoring (ACoS, Spend and Ad Sales Monitoring)  Attain and maintain expertise (and certifications) in Amazon Marketing Services and other platforms.  Client Audit (Assessing account performance for incoming clients) MARCH 2023 – JANUARY 2024 GRAPHICS DESIGNER, GAS HARDWARE Responsible for creating visually appealing and effective graphic content that aligns with Amazon's branding guidelines.  Design visually engaging graphics for Amazon's online and mobile platforms, ensuring alignment with brand standards.  Collaborate with marketing and product teams to develop creative solutions for campaigns and product launches.  Design Amazon A+ Content, Brand Store, Banner Ads and Product images. DECEMBER 2020 – JUNE 2022 GRAPHICS DESIGNER, TEJARTI Responsible in creating concepts by hand or by using specialized graphic design software.  Adobe Photoshop  Adobe Lightroom  Canva  Amazon A+ Content, Brand Store, Banner Ads etc. JUNE 2018 – OCTOBER 2018 PHILAM LIFE, CUSTOMER SERVICE REPRESENTATIVE Manage incoming calls and customer service inquiries regarding health insurance, identifying and assessing customer needs to achieve satisfaction. JUNE 2015 – MAY 2018 2NDOFFICE, ECOMMERCE OPERATIONS ASSOCIATE Respond to clients’ concerns and needs; identify customers’ requirements and provide the appropriate solutions. Create product content, upload, and edit as needed.  Product Optimization  Shipment Monitoring  Amazon Infringement and Case Study MAY 2014 – NOVEMBER 2014 PRESSON INC., XML OPERATOR Responsible for online newspaper XML program editing which delivers the world's newspapers and magazines to millions of readers the way they want to receive them. MAY 2013 – MAY 2014 ACS, A XEROX COMPANY, DATA TRANSACTION PROCESSOR Responsible for effective record keeping. Daily responsibilities include Organizing files and collecting data to be entered into the computer. JUNE 2012 – APRIL 2013 TECH MAHINDRA LIMITED, TECHNICAL SUPPORT REPRESENTATIVE Handle complaints regarding internet connection. Provide appropriate solutions and alternatives within the time limit. EDUCATION 2008 – 2012 AMA COMPUTER COLLEGE EAST RIZAL BRANCH BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 2004 – 2008 ANTIPOLO NATIONAL HIGH SCHOOL, SECONDARY SKILLS • • • • • • • English proficient. Knowledgeable in Multimedia Applications (Adobe Photoshop and Lightroom), computer trouble shooting and programming skills. Efficient in MS Office applications such as Word, Excel, Access, and Power Point. Accurate and efficient data entry skills. Strong attention to detail. Excellent time management abilities. Quick learner and adaptable. 2 3