Ryan G. San Juan
BS Computer Science and Information System, CEU, Manila-Skype: ryangsanjuan
Work Experience
Photographer and Advance Team (January 2016 – May 2016)
Office of Senator Honasan for Campaign Team
Rediston Holdings (September 2015 – December, 2015)
Social Media and Content Specialist
Day-to-day management of social media accounts
Planning and management of content calendar
Monitor social media sites and coordinate response with internal resources
Write, post and promote content that encourages customer participation & community
engagement
Identify, interpret, monitor and capitalize on social media trends as well as provide new social
media strategy recommendations
Ensures that the marketing strategy and reflects the brand
Leverage social media and website platforms to launch crowd-sourced content campaigns and
contest
Analyze, report, and develop recommendations for optimizing strategies and tactics
Executive Assistant to a Business Coach / Keynote Speaker (August 2013 – September 2015); and a
Project Manager for NeedaVA.com
Work from Home
Manage Social Media and Website content
Client Coordination
Creating Presentations
Project Management
Research
Calendar Management
Video Editing
Morpheus Productions, LLC (October 2012 – July 2013)
Work from Home
Manage client website (design and content)
Write articles for blogs and newsletters
Mange email broadcasts with Aweber and ArpReach
Manages forums and Social Networking Sites
IR Data – Investigations & Recoveries (July 2012 – September 2012)
Work from Home
Create lists of businesses with contact numbers and emails
Contact potential clients to do business with
24/7 Customer Philippines, Inc. (May 2008 to June 2012)
Customer Service Representative
Assist customers on their telecommunication service inquiry
OSRP, LLC (June 2006 – April 2008)
Inbound Sales Account Executive
Inbound Sales Representative for MacMall
Providing customers their technological and electronic needs
Assisting customers with their post sales issues.
NCO Customer Management
MSN-CS Agent March 2004 – April 2005
MSN-CS L2 Agent April 2005 – May 2006
Our responsibilities as L2 Customer Service Agents involves taking and managing supervisor
calls as well as those for L2 support boundary level.
It also involves mentoring L1 CS Agents on product and services updates.
We are assigned to update our Knowledge Center articles used as source of information
for service level boundaries and product and services guidelines.
We are also assigned for floor support if needed for new hired L1 agents.
Tracking agent’s escalations and sending the report to their respective team managers for
coaching.
Taking the position of a Team Manager and a Quality Coach if needed.
Conducting trainings if needed.
Seminars and Trainings Attended
How to Win at Freelance Digital Marketing – August 7, 2015
Certified Digital Marketer Program Courses (uncompleted)
Digital Marketing Plan (April 25 - May 9, 2013)
Digital Analytics 101 (April 18 - May 3, 2013)
Certifications
Certificate of Completion: Digital Marketing
SoloLearn, License-
Starting November 2015
HubSpot Inbound Certification
December 2015 - Januart 2017
