Ryan Gaspar

   Ryan Marvin Gaspar (- |-| 33 years old Experience 11 years Education Mapua Institute of Technology Bachelor's, Industrial Engineering (2005) Nationality Filipino Voice and Data Services Manager (AT&T GOSS) West Contact Services Inc.June 2015 – August 2016 Global Ordering Sales Support for AT&T business clients throughout America Assists AT&T Sales Dept for all toll free service, POTs lines (local lines) changes Keeping customers updated with status of requests, ensure them of progress of lifecycle changes for toll free numbers/local lines provisioning Escalates issues should there be any delays with the change request. Coordinates with AT&T client’s technical / management personnel from the initial request, to email confirmation of request specifics, detailing scope of work, to submission of request to the ordering team Contacts AT&T account team / customers through email and phone regarding to confirm scope of work, also to determine if there would be changes / clarifications regarding their order / request change with the dedicated circuit or switched outbound services Assists account team / customers with billing changes such as billing name change request, change of bill address, transfer of services to a new company Participation in client meetings to discuss details of scope of work such as dedicated toll free change requests, migration of client’s services among different AT&T business account types from AT&T Business Services, Onenet accounts, and Virtual Telecom Network Services. Disconnection of dedicated toll free circuits as requested by the customer Adding / Provisioning new toll free requests,switched local POTs lines to existing / new AT&T business accounts (ABN/OneNet/BTNS) Ensures accuracy of data provided on the spreadsheet file, may it be on large volumes or few quantities, attached on the requests are thoroughly listed and submitted to provisioning for changes and coordinates with account team / customer for clarifications / modifications on the request or on the contents of the excel file to make sure there are none left out and every piece of information is laid out Utilization of various AT&T business tools like GIOM, WATSSOP, ON, RDS and other online tools to process customer’s business needs and submit orders to ordering / provisioning team Conducts ASOC assessment to check for feasibility of new circuits that will be planned to be installed for new service locations to find out if new circuits are available or would work on a certain location before proceeding with installation f new dedicated circuits Modifications on existing dedicated circuits such as apn changes, new toll free service requests, toll free disconnections, reservations, adding/ deleting sub accounts IT Consultant Bahay Financial Services Inc. | National Capital Reg, Philippines June 2012 – May 2015 -Daily Monitoring of BFS core applications, systems, networks, e-mails and telephones -Maintains good working functionality of IT equipments (desktop PCs, printers, telephones, scanners, ups) -Troubleshooting, repair, replacement of IT hardware (equipments/parts/peripherals) -Monitoring/Troubleshooting/fixing BFS software applications (AMS 1 & 2, CMS, PSMS, Alchemy, Solomon, MS   Outlook 2003/2007 -Installation/setup of HP printers, scanners & telephones -Fix network/printer/scanner/telephone connection (server-client/vice versa) -Preparation/setup of desktop pc for new hire employees,joining new client pcs to the domain, dragging assigned computer name to the Sophos server for network acces -Transfer/movement of IT equipments upon employee relocation/rigodon -Supervises/assistance on IT vendor upon maintenance/troubleshooting of equipments also on BFS Datacenter -Provisioning of access on servers for certain employees upon request approvals -Major contribution for the Windows Migration Project for BFS users from Win XP to Win 7 Operating System (BPI main office and BDO site) -MS Outlook Professional 2007 instalation/troubleshooting/configuration -Reconfiguration of MS Outlook Professional- for BFS users as part of MS Exchange migration to 2010, setting up Outlook Web Access for internet based mail access, configuration of POP3/IMAP and LDAP address book -Set up/instalation of network/computers/projector for new hire training/corporate meetings/presentations -Use of Symantec Norton Ghost (Disk Cloning) as an effective desktop deployment tool for Windows 7 migration project -Configuration of proxy settings for certain browsers to manage access to corporate sites -Instalation/Setup of business applications on user systems such as Microsoft Business Solomon, Accounting Interface,Cash Account Transaction,AccountingSys,Asset Management System (AMS 1 & 2) -Instalation/setup of HP 2400 (flatbed) scanner, Scanjet 5000, Avision scanner and Fujitsu speed scanner -User configuration/connection setup for Konica Minolta 501 enterprize printer/scanner -Instalation/setup of Captaris Alchemy software for scanned file database management -Updating inventory for IT equipments after movement -Routing of work permits, gate passes for IT vendors to be able to conduct maintenance/testing/troubleshooting -Instalation/setup/configuration/troubleshootig of wireless networks, changes/use of passwords,allowance/denial of access on wireless devices,assigning static IP addresses for internet access,MAC address filtering,configuration of passwords (WPA2-PSK) -Utilization of Windows Backup & Restore tool to create and replicate Win 7 image as part of early migration project (user upgrade from HP DX2000/DX2100/DX2700 desktops to HP 6300 MT units, also creation of restore points and using system restore for OS crashes/issues -File transfers using network (LAN) connections, sata or external usb drives -File retrieval/recovery using iCare recovery tool to restore deleted files from a formatted hard drive -Password resets/account unlock for locked out users as well as users not sending/receiving e-mails IT Helpdesk Cablelink& Holdings Jan 2012 – June 2012 -Provide IT Helpdesk support to cablelink internet subscribers. (PC Repair, Software assistance, Network Support) -Provide IT Helpdesk support to Corporate offices such as internet cafes, schools, hospitals, and manufacturing facilities. -Maintains current and accurate inventory of technology hardware and resources and subscriber information on the database. -Daily update of SNR Monitoring to check signal strength of subscribers internet connection to know if there’s an issue on specific location for subscriber nodes. - Assists in maintenance and administration/troubleshooting of network (router, firewall. load balancers, switches) and servers. -Microsoft Outlook configuration/troubleshooting. -Assists subscribers in software issues, internet connection slowness, no connectivity. -Using DHCP server to configure new subscriber modems, reconnect/disconnect subscriber’s internet connection, upgrade/downgrade subscriber’s bandwidth, assigning IP addresses to cable modems and also static IP addresses to corporate accounts, and configure wireless devices for corporate offices where we support &maintain wireless devices like Cisco/Ruckus Wireless Access Points. -Testing of returned modems from subscribers to check functionality if still can be reused. -Handles purchase order and inventory update of cable modems and HD/SD boxes to be issued for new users. -Networking/Cabling skills, crimping utp cables, router troubleshooting, isolation technique. Senior Technical Associate Dell Services Philippines/Teleperformance, MOA Mar 2009 – Dec 2009 Extensive Hardware Troubleshooting Software Troubleshooting, from simple walk through to complex research and analysis of software issues Networking Troubleshooting, connecting multiple pc at a network, may it be wireless or lan Setting up network for pcs and laptops OS Reinstallation, Windows 7 trained Dell Diagnostics Dell certified Technician Utilization of DellConnect - a powerful tool in impersonating Dell pc user's screen. -Possess superior listening skills, and have above average problem solving skills. - Can work under pressure and can deliver set goals. - Fluent in English with very good American accent, exceptional communication skills and call handling skills. - Able to deliver information at customer’s level of knowledge and has an understandable manner in style of communication. - Has in-depth understanding of computer hardware troubleshooting and very good in troubleshooting wired/wireless internet connections. - Can apply logical problem solving approach to resolve customer’s inquiries and problems. - Able to multitask effectively. - Has very good time management skills and has sense of urgency. Research Advisor (E-mail Department) ICT Marketing Services Inc., RCBC Plaza, Makati City December 2007 to February 2009 E-mail Support Representative/Research Advisor (ICT Group) 2nd level Technical Support for the E-mail team. research/post resolution for more complicated AT&T/Vtech telephone issues. logs each researched issues and resolutions through Vtech resource line tracker database to be evaluated by the Design Engineers troubleshoot AT&T/Vtech customers technical concerns through e-mail responses. process parts order upon customers request through e-mail. check order concerns and provides tracking number if available. Technical Service Rep/Orders Procerssing Rep ICT Group Inc., RCBC Plaza, Makati City Oct 2006 – December 2007 offer customer service and technical support for U.S. customers who own Vtech/ATT products. process orders directly from customers calling from U.S. checks order status made from company''s official website or from company''s call center. handlescustomer''s order complaints (not received/wrong products shipped/malfunctioning products received). informs customers about information of the products which are not found on website or retail locations so that customers are well informed about the product before they decide on which one to buy. directs misrouted calls to other departments within the company PMC/PPC Aztec Powers Inc., EPZA, Cavite Jan 2006 – July 2006 Contractual Industrial Engineer (Cadet PMC/PPC) Philippine Airlines Jan 2005 – September 2005 Gathering samples for the ground time (red cap report), conducting time and motion study. Views aircraft eta on Domestic and Internatinal inbound flights and prepares time monitoring sheets for colleagues.