RYAN GUIBINGCAN GUERRA
OBJECTIVE:
A long term job that can further enhance my potentials,communication and working skills and get to explore more about being a virtual assistant.
Be able to impart and/or provide my skills based on my experiences in the BPO, Tele marketing/sales arena.
Be able to catch prospects, generate leads from small to big businesses and be able to help executives manage their businesses rendering a quality service by a VA.
Above all, be able to take part of the company’s growth, its mission and vision for the greater good of its employees, customers and clients in general.
SKILLS: (Please rate your skills from 1-10, 10 being the highest)
Calendar/Email Management-10
CRM/Database Management-9
Data Mining/Entry and Research-10
Chat Support-10
Lead Generation-10
Recruitment-10
List Building-10
Phone-Call handling/Telesales/Appointment setter/Tech support/Receptionist-10
Blog Management-8
Basic Social Media Management-9
Creating Social Media Profiles, Postings and Advertisements-10
WordPress Management-10
SOFTWARE/APP USED: (Please rate your software expertise from 1-10, 10 being the highest)
Basecamp-10
Trello-10
Dropbox-10
Google Apps (Sheets, AdWords, Analytics, Docs, etc.)-10
Asana-9
Podio-10
Hubstaff-10
Slack-10
SEMrush-8
Salesforce-10
GoTo Meeting-9
WordPress-10
Photoshop-8
Microsoft Word-10
Microsoft Excel-10
Microsoft Outlook-10
Microsoft Powerpoint-10
Yahoo Mail-10
Gmail-10
Craiglist-8
Boomerang-10
WORK EXPERIENCE: (PRESENT to PAST)
Pylon Global Online Solutions
Human Resources Manager
June, 2019- Present
Pylon Global Online Solutions
Team Manager
November, 2018- June, 2019
IFX/StaffAvenue
Lead Generation Specialist
July, 2017-February 24,2018
Main Tasks- Conduct a survey and generate leads out of the contact leads provided about coloured Diamonds for investments.
PEOPLE HEALTH INSURANCE
Appointment Setter
April, 2017-July, 2017
Main Tasks- Call possible qualified customers and set appointment with an insurance agent.
Life and Anuity Center
California, U.S.A
Appointment Setter
February, 2017-April, 2017
Main Tasks- Call possible qualified customers and set appointment with an insurance agent.
Senior Benefits Network
California, U.S.A
Appointment Setter
November, 2016-February, 2017
Main Tasks- Call possible qualified customers and set appointment with an insurance agent.
IDIALU Philippines
Philippines
Lead Generation Specialist
July, 2016 to November, 2016
Main Tasks
- Called leads who are checking for car loans, emergency/quick cash loans, housing loans
and mortgages.
- Transferred calls to LLEXINGTON LAW if interested to avail for any of the above loans.
GuaranteedPPC
Denison, Iowa
P.R. Manager VA
March, 2015 to August, 2015
Main Tasks
-Managed client’s emails by responding to it, send emails to probable clients.
-Added contacts to his Google Contacts list and in PODIO
-Update tags and conversations in PODIO
-Updated daily accomplished tasks in basecamp.
-Made and editted blogs in WordPress, did html, hyperlinks, place figures,illustrations and pictures according to its correct size.
-Used blackhat-SEO links for publishing. Upload the blog to our site which is GuaranteedPPC.com
-Posted these blogs to social media accounts of the client like Facebook and Twitter and/or SMM.
-Did list-building using google spreadsheet. Data/information were obtained with the use of the following tools : rapportive, ftl, email hunter, linkedin, google adwords, keyword planner, google analytics, upflow- semrush, etc.
CONCENTRIX
Cagayan de Oro City, Philippines
Tech. Support Specialist
April, 2015 to February, 2016
Main Tasks
-Handled inbound calls and assists grocery shoppers for their coupons.
-Handled inbound calls and assists attendants and store managers troubleshoot their catalina printers.
Ilicore Solutions, Diabetic Care
Iligan City, Philippines
Position-Telemarketer/Sales Representative
Inclusive Dates-January, 2014 to April, 2015
Main Tasks
-Handled outbound calls and offered the Diabetic product to customers who were in need.
-Collaborated end-of-day reports in the database provided by the client.
STREAM GLOBAL/Microsoft Xbox 360
Cebu City, Philippines
Tech Support SpecialistTier 2
April, 2011 to December, 2011
Main Tasks
-Handled inbound calls and assisted Game players regarding their Xbox console and discs through systematic troubleshooting process.
TELETECH/Barnes and Noble
Cebu City, Philippines
Technical Support Specialist-Product Specialist
October, 2011 to March, 2011
Main Tasks
-Handled inbound calls and assists end users downloading e-books.
-Handled inbound calls and assists end users troubleshooting their nook e-book
reader device.
JPMorgan and Chase
Cebu City, Philippines
Executive Risk Analyst-Fraud Specialist
October, 2007 to May, 2010
Main Tasks
-Handled inbound calls and analyze account holder’s bank account having possible fraud transactions.
-Removed block and clear transactions on card holder’s account/s.
CallTek International Inc./V-Link, Travel Centers of America
Cebu City, Philippines
Technical Support Engineer Tier 2
February, 2006 to September, 2007
Main Tasks
-Provides high speed internet access to most hospitality industries and truck stops
in the U.S and Latin America.
-Helps guests troubleshoot their device in connecting to both LAN and WIFI.
-Remotely access servers and remotely fix internet connection issues in hospitality and truck stops industries in the U.S and Latin America.
Convergys Philippines Services Corporation/Sprint Nextel Telecoms
Cebu City, Philippines
Customer Care Specialist-Account Executive
October, 2005 to December, 2005
Main Tasks
-Handled billing disputes, account activation and upsell of post-paid accounts.
-Handled customer support inquiries.
EDUCATIONAL ATTAINMENT:
Tertiary: ADVENTIST MEDICAL CENTER AND COLLEGES/B.S. Nursing
MSU- Iligan Institute of Technology/B.S. Chemistry
Secondary: ICEHS-REGIONAL SCIENCE HIGH SCHOOL for REGION XII
Elementary: SACRED HEART ACADEMY
SEMINARS/TRAINING/ACHIEVEMENTS:
-REDCROSS YOUTH Iligan Chapter Adviser’s League President
-CERTIFIED LIFE SAVING-BASIC LIFE SUPPORT/EMERGENCY RESPONDER
-CERTIFIED CPR
-BRITISH PARLIAMENTARY DEBATE ADJUDICATOR
-ENGLISH LANGUAGE AMBASSADOR Concentrix Philippines-CDO, Philippines
-Business Email Writing (20four7VA Roadmap Training )-98.99%
-Social Media Marketing Basics(20four7VA Roadmap Training )-99.66%
-MS Power point(20four7VA Roadmap Training )-85%
-Amazon Seller Central 101(20four7VA Roadmap Training )-88%
-Online Arbitrage with OAXRAY(20four7VA Roadmap Training )-81.75%
PERSONAL PROFILE:
Date of Birth:OCTOBER 17, 1982
Place of Birth:ILIGAN CITY, PHILIPPINES
Age:35 yrs. old
Height:5’6
Weight:125 lbs.
Civil Status:SINGLE
Sex:MALE
Citizenship:FILIPINO
Mobile number:-
Skype ID:Ryan Guerra
Email Address-
I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.
