Ryan F Navarro

RYAN DEXTER F. NAVARRO 522 Katarungan St., Mandaluyong City 1554, Philippines -- STATUS: SINGLE AGE: 27 NATIONALITY: FILIPINO LANGUAGE PROFICIENCY: ENGLISH, SPANISH AND TAGALOG QUALIFICATION SUMMARY I.T. specialist with extensive experience in sales, multimedia, marketing, and customer/technical support. Exceptional collaborative and interpersonal skill; dynamic team player with well-developed written and verbal communication abilities. Highly skilled in client and vendor relation and negotiations; Passionate and inventive creator of innovative and marketing strategies and campaigns; accustom to performing in deadline-driven environments with development. Experienced in the following: Print and Design Brochures and newsletters Logos and business cards Posters and post cards Stock Photos Retouching Photograph restoration Photography Customer/Technical Support EDI knowledge/EDI network Sales support and Service Change Tier I and Tier II support Back office integration Community and business partner enablement Meeting KPI(Key Performance) Managed Information Customer Satisfaction Web and Multimedia Website design Web development Banners and landing pages Flash website Flash animation Flash ads Interactive presentation Video and audio Editing Visual effects Sound effects 3d animation/modeling EDI Savvy EDUCATIONAL BACKGROUND Bachelor of Science in Information and Technology (Major in Multimedia and Animation), MARCH 2011 Ateneo de Zamboanga University, La Purisima Street, Zamboanga City, Philippines Courses and Training: Web Development Digital Imaging & Desktop Publishing InfoTech. w/Word Processing/Spreadsheet & Other Application Web Animation 3D Animation/Modeling PCOST Training Game Architectural & Design Database Mgt Systems & Programs System Analysis & Design Fundamentals of Data Structure Film & Video Tools & Production Computer Programming Customer Service Networking & EDI Training Technical Proficiency Platforms: Windows 98/ Windows 2000/ Windows XP/ Windows 7/Windows 8/Windows 10/ Mac OS/ Applications: Siebel ticketing tool, FTP, VPN, AS2, Adobe Suite, Office Suite (Word, Excel, PowerPoint), WordPress & Joomla Language: C++, PHP, MySQL, HTML, CSS, FLASH and EDI, JOB EXPERIENCED OPENTEXT INC., 36F Tower 2 RCBC Plaza 1200, 6819 Ayala Ave, Makati City,, Philippines (http://www.opentext.com/) Bilingual Spanish/English Product Support Specialist Level I and II OCTOBER, 2016 – JUNE, 2017 Troubleshooting of escalated customer issue with OpenText products in a timely manner via telephone, Email and where necessary onsite support. Testing of Opentext Products issue within the various environments for validation, translation and solution purpose. Providing consulting support to the 1st level support team. Detailed written documentation of all customer issues within the company database. Authorizing of technical documents in the Opentext Products knowledge. Strong interaction with other departments and teams in troubleshooting major issues. Assisting in the training and mentoring of 1st level Support technicians. TELEIMAN 29th Flr One Corporate Center, Julia Vargas Avenue Corner, Meralco Ave, Ortigas Center, Pasig, Philippines (http://www.teleiman.com/) Bilingual Spanish/English Inbound Sales Product Specialist JUNE, 2016– OCTOBER, 2016 Use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales. Build relationships with key decision makers and match customers with the right solutions for their needs. Offering a full range of Telemarketing and customer services, Including voice and non-voice services, tailored for various industries OMEGA HEALTHCARE MANAGEMENT SERVICES INC., 15th Floor, Union Bank Plaza, Meralco Avenue, Pasig City, PH (http://www.omegahms.com/) Bilingual Spanish/English Healthcare Executive JUNE, 2015 – MAY, 2016 Covers handling inbound customer service support calls from patients as well outbound for follow-ups. Work in a spirit of teamwork and cooperation, convey a sense of competence and commitment, use initiative to learn new skills, enhance personal knowledge and improve communications, demonstrate an ability to work well with team members, communicate a willingness to help other succeed and share work space and resources. Supporting patients billing inquiries, third party insurance payor and recommending account outside collection agency. TELEPERFORMANCE/AEGIS, 6F Rockewell Tower 3, Ortigas Avenue, Pasig City, Philippines Bilingual Spanish/English Financial Executive Support OCTOBER, 2014 – MAY, 2015 Provide assistance and support for queries and issues and resolve problems to customer satisfaction about their student federal loans Offer repayment options, deferment and forbearance to help clients paying off their loan Identify and interpret client needs and determine appropriate action Provide professional customer service skills such as positive language, communication skills, problem solving skills, flexibility and obsessive attention to detail PPOC, 7F Salamin Building, Salcedo St., Legaspi Village, Makati City, Philippines Bilingual Spanish/English Chat Support JUNE, 2014 – OCTOBER, 2014 Convert potential chat visitor/clients to leads as a bilingual chat operator. Determine and categorize legal cases. Supporting at least 2,100 websites. IBEX GLOBAL, 8F Haston Building, F. Ortigas Avenue, Ortigas Business District, Pasig City, Philippines (www.ibexglobal.com) Customer Service/Sales Representative Level 3 MAY, 2013 - MAY, 2014 Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base. Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales. Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product offerings.  Initiate and close sales; for a leading supplier of telecommunications, mobile, satellite cable and DSL internet. Sell service renewals and expand customer base within the Southeast America territory. Build relationships with key decision makers and match customers with the right solutions for their needs. SPi GLOBAL, Libertad Cor., Calbayog St, Mandaluyong City, NCR, Philippines (www.spi-global.com) ADVANCED CUSTOMER CARE REPRESENTATIVE NOVEMBER, 2011 - MARCH, 2013 Recognized as "One of the Top 5 Agents" (out of 150 reps in the division) in for three conescutive months. Ranking was based on number of sales, quality of service, customer satisfaction, call duration and attendance. Consistently giving quality service to customer inquiries, complaints, troubleshooting of the equipments, billing inquiries. Calm angry callers, repair trust, locate resources for problem resolution, provide best-option solutions and provide sales support for upgrades and service change. Can work under pressure in taking call averaging 250 calls/wee RAJAMEDICAL, 801 S. Olive Ave. #124 West Palm Beach, FL 33401 (www.rajamedical.com) FLASH DEVELOPER/DESIGN/ GRAPHICS DESIGNER /INTERNET MARKETER JANUARY 2011- SEPTEMBER 2011 Provide/Concept marketing materials to promote medical and aesthetics device manufacturer boosting sales. Consistent recognized for free and innovative ideas and applications. Created Interactive 3d presentation, design/concept/develop website, edit/enhance/design marketing photo materials, audio/video presentation, concept/design banner ads and concept/design brochures. LEAD CAPTURE PAGE SYSTEM, Canelar St, Zamboanga City, PH (www.leadcapturepagesystem.com) GRAPHICS DESIGNER/FLASH DESIGNER APRIL 2010- DECEMBER 2010 Created design theme and graphics templates for marketing and sales presentation for client use. Provided innovative strategies to improve client web templates by adding flash banners/audio and video presentation and improve sales, SMARTMATIC/MANDRED, Canelar St, Zamboanga City, PH (www.leadcapturepagesystem.com) PCOS TECHNICIAN MAY 2010 Automated election is a system using appropriate technology for voting and electronic devices to count votes and canvass/consolidate results. Task was to be able to configure the machine, process audit and transmitting data to head quarter during May 2010 election in the Philippines. Anomalies rose during the election but were able to handle with focus and quick thinking.