Ryan Cris Asturias

RYAN CRIS ASTURIAS Customer Service/Collections Specialist/Sales ABOUT ME --Blk 11, Lot 37 Pabahay Bulaquena , Estancia Iloilo Philippines EDUCATION Bachelor of Science In Hotel And Restaurant Management Sultak Kudarat State College- EXPERTISE Customer Service Sales Colelctions Specialist Telemarketer I’m Ryan Cris Asturias, a seasoned professional with over a decade of experience in customer service. My extensive background includes three years as a Collections Specialist, where I honed my skills in managing client accounts and resolving financial issues. Additionally, I bring six months of experience as a cold caller, during which I developed effective sales strategies and refined my communication skills. My diverse experience has equipped me with a strong ability to handle customer inquiries, execute sales calls, and address issues with professionalism and efficiency. WORK EXPERIENCE Jan 2024- Present Upwork l Customer Service / Collections I handled inbound and outbound calls using an automatic dialer, addressing customer concerns about their loans and assisting them with online loan processing. Additionally, I conducted follow-up calls on loan applications and managed back-office tasks such as approving applications. I also communicated with customers via email to resolve issues related to missing information in their applications. 2018 - 2022 Ibex Globall Sm Lanang Davao City Customer Service/Sales/Tech Support Handled incoming calls for AT&T, U-verse, and DirecTV customers, resolving billing disputes, answering inquiries, and addressing technical issues with mobile phones, internet connections, and TV services. Provided troubleshooting support and performed upselling by offering additional phones and equipment. 2014 - 2017 Iqor l Clark Pampangga Colelctions Specialist LANGUAGE Responsible for locating customers and securing payment on charged-off accounts. Utilized various skip tracing methods to find customers and recorded and updated comprehensive account information to facilitate account resolution. English 2012 - 2014 Wipro Ltd l Quezon City REFERENCES Rane Banawa Wipro Ltd Suipervisor Phone: - Email :- Customer Service/Collections Handled calls for ATCO Gas and Electric based in Alberta, Canada, resolving customer complaints over the phone. Utilized telephones to reach out to customers, verify account information, and warmly greet them to identify the purpose of their call. Assisted with order placements, refunds, and exchanges.