Ryan Clark

Ryan Clark HubSpot Expert HubSpot Implementation Specialist with ten years of experience helping businesses get more from their CRM. I design and deliver HubSpot systems that connect teams, improve data visibility and drive growth. I’ve led large scale international implementations, data restructures and migrations that align marketing, sales and service operations. My approach is hands on and collaborative, combining strategic guidance with practical training to maximise adoption. I’m passionate about turning complex CRM challenges into simple, scalable solutions that empower teams and deliver lasting commercial impact. WORK EXPERIENCE Growffly | HubSpot Consultant & Founder Current Independent HubSpot consultancy operating as a sole trader, providing contract-based CRM strategy, implementation, and optimisation services for businesses. Karman Digital (HubSpot Diamond Partner) | Head Of HubSpot Services 05/2024 - 10/2025 Project lead for 20+ large-scale HubSpot implementations, managing end-to-end delivery. Led client discovery workshops and sprint planning sessions to identify challenges, define priorities, and align sales, marketing and service processes. Designed and implemented complex HubSpot functionality, spanning custom objects, integrations, data migration and modelling, advanced automation, reporting, and lead routing - delivering scalable solutions for clients in the legal, financial and SaaS industries. Drove measurable client satisfaction, contributing to a 40% increase in 5 star reviews and improved retention through proactive delivery and relationship management. Delivered bespoke HubSpot training and enablement programs, increasing platform adoption rates by on average 70% across client teams. Facilitated agile sprint cycles, stand ups and retrospectives, ensuring rapid delivery of high value functionality and clear stakeholder communication. Championed AI and HubSpot innovation initiatives, upskilling internal teams on new features and automation capabilities to enhance delivery speed and quality. Supported new business pitches, translating complex HubSpot capabilities into clear, outcome focused proposals that secured £200K+ in new client contracts. Kingdom Services Group | Head Of SalesOperations 11/2022 - 01/2024 Maintained full ownership of HubSpot CRM strategy and governance, ensuring platform scalability, data integrity, and adoption across all sales and marketing functions. Automated lead handling and SLA tracking within HubSpot, reducing average outreach time by 80% and increasing SQL-to-Opportunity conversion by 60%. Optimised sales pipeline configuration and multi-touch cadences, reducing average deal close time by 35% and improving forecasting accuracy. Designed and implemented real-time dashboards and performance reports, automating distribution to key stakeholders and reducing manual reporting by 90%. Delivered HubSpot enablement and upskilling programs to embed best practices across teams, resulting in greater system adoption and data consistency, cutting support requests by 55% and improving data accuracy to 95%. Introduced agile project frameworks and SLA models, increasing delivery output by 30% and strengthening alignment between sales, marketing, and operations. Continued to act as HubSpot platform owner, managing implementation roadmaps and supporting new functionality rollouts in collaboration with cross-functional teams. Kingdom Services Group | Group CRM & Data Manager Implemented and configured HubSpot CRM to align with business goals, establishing foundations for automation, lifecycle management, and data-led decision-making. Built advanced segmentation models and workflows, driving a 30% uplift in lead generation (£1.2M in revenue) through improved targeting and campaign personalisation. Developed automation for deal management and quotation processes, reducing quote turnaround time by 60% and doubling win rates from 1 in 4 to 1 in 2. Configured lead scoring algorithms and lifecycle stages, increasing MQL-to-SQL conversion by 45%. Launched multi-channel cross-sell campaigns via HubSpot’s Marketing Hub, generating £600K in new pipeline and boosting customer retention rates. Oliver James | Group CRM Marketing Lead 12/2020 - 11/2022 Led delivery of global automated customer feedback project, resulting in 500 responses, which were utilised to improve internal processes and shape client testimonials. Self-taught Structured Query Language, allowing me to manage large data sets, fine tune integrations & develop more sophisticated segmentation for marketing activity. Constructed post-campaign reporting and insights, utilising machine learning functionality to provide key insights & allowing function to make data-driven decisions. Implemented an omnichannel automation strategy across the candidate and client journey, leveraging email, web, and SMS to boost conversion rates by 25%. Hosted weekly discovery sessions with CAB (Change Authorisation Board) to scope & triage key projects with csuite team. Diversity Travel | CRM & Digital Marketing Manager 09/2019 - 12/2020 Developed company wide CRM strategy, created roadmap of deliverables & up-skilled cross functional teams to maximise platform capabilities. Collaborated with sales leadership to optimise sales workflows, enhancing responsiveness and agility to achieve a 30% reduction in lead conversion time Led data cleanse project, resulting in a 40% reduction of contact data and 60% reduction in company data. Implemented automated marketing strategy, transitioning from manual ad-hoc sends to personalised 1-2-1 activity, resulting in a 45% increase in leads generated. Delivered campaign testing plan to drive marketing engagement, increasing average open rate to 35% and click through rate to 10%. Active Win | CRM Communications Team Leader Nilfisk | Marketing Assistant 11/2017 - 09/2019 01/2016 - 11/2017 HUBSPOT CERTIFICATIONS Digital Marketing | Email Marketing | Reporting | Sales Hub | Sales Hub Software | Service Hub Demo EDUCATION Manchester Metropolitan University 09/2010 - 07/2014 1st Class Honours Degree | Sports Marketing SKILLS HubSpot | CRM Strategy | Agile | Data Strategy | Marketing Automation | Lead Generation | Project Management | Stakeholder Management | Sales Pipeline | Sales Process | CRM Migration | Sales Enablement | Training