Ryan Christian Santos Encanto

WORK EXPERIENCE PROBE GROUP PHILIPPINES 1880 Eastwood Avenue Building, Faburrito Eastwood, Orchard Rd, Bagumbayan, Quezon City, 1110 Metro Manila SENIOR EXPERT (Tier2 NBN) • • CEE – TECH SUPPORT (Voice) • RYAN CHRISTIAN ENCANTO PHONE: (- ADDRESS: Iba Este, Calumpit, Bulacan EMAIL:-OBJECTIVES: To engage into a more challenging role that could bring out the unseen capabilities in me and go beyond the comfort of my nurtured skills over the years of working in a BPO Industry. SKILLS: ▪ MS Office ▪ Customer Service ▪ Adaptable ▪ Communication and Interpersonal Skills ▪ Self-management ▪ Team Work ▪ Leadership • • • • 28 March 2022 – 17 June 2022 Handle escalated cases (Voice & Chat). Provide support as a Subject Matter Expert (SME). 01 February 2021 – 27 March 2022 Provide resolution to customers who experience technical issues. Deescalate complaint calls and service cancellations by providing tailored fit solutions. Provided quality of support and huddles to new experts as a Subject Matter Expert. Take over escalated calls from co-experts. Promoted as a T2 NBN Senior Expert. OPTUM Global Solutions Science Hub Tower 1, Turin St, Taguig City, 1630 Metro Manila CLINICAL ABSTRACTOR • • Read through charts of medical records to create proper analyses and accurate coding. Organize data and find medical conditions for abstraction. PHARMACY BENEFITS ANALYST • • • 02 May 2018 – 27 January 2021 24 July 2017 - 02 February 2018 Construct medical insurances that include a scope of medicines for claims based on records and request. Formulates precise automated computations in accord to allocated copay for the insured and insurer. Do testing to prove quality of work prior submission. M2000 IMEX Company (Inc.) Agrinurture Inc. No. 54 National Road, Dampol II-A, Pulilan, Bulacan Laboratory Analyst (OJT) • • April 2016 – May 2016 Laboratory testing of ingredients to guarantee quality prior setting for productions. Random group product testing to check standard results for finished products. EDUCATION CHARACTER REFERENCES TERTIARY Bulacan State University City of Malolos BS-Biology S.Y. 2013 – 2017 SECONDARY Colegio de Calumpit Iba O’Este, Calumpit, Bulacan S.Y. 2009 – 2013 ELEMENTARY Iba Este Elementary School Iba Este, Calumpit, Bulacan S.Y. 2003 – 2009 SEMINARS ATTENDED NOVIER CASTILLON Circle Leader 1880 Eastwood Avenue Building, Orchard Rd. Bagumbayan, Quezon City, 1110 Metro Manila (- RUTH BANQUE Training Officer 32nd Street, Cor 3rd Ave, BGC, Taguig City (- RAISA AIMEE RAMOS Team Leader Science Hub Tower 1, Turin Street, Taguig City, 1630 Metro Manila (- “Career Orientation and Personality Development Seminar” April 7, 2017 “Climate Change” April 17, 2016 “A Seminar on Microbiology and Natural Disaster Awareness” December 14, 2016 “Seminar on Microbiological Analysis of Food, Molecular Biology, and Genetic Engineering” January 30, 2015 “Literature as a Social Discourse” January 22, 2015 “In Lab with Biology: Knowing My Role in Sustaining Environmental Friendly Community” September 26, 2014 I hereby certify that above information is true and correct to the best of my knowledge. ___________________________ RYAN CHRISTIAN S. ENCANTO APPLICANT