Ryan Christian Ancheta

RYAN CHRISTIAN SALVADOR ANCHETA Santiago City, Isabela ·-· - https://www.linkedin.com/in/ryan-christian-salvador-ancheta- WORK EXPERIENCE NCF Prime Cordon, Isabela Assistant Purchasing Supervisor August 2016 - December 2016 Job Description: ● Assist the Purchasing Supervisor in overseeing the day-to-day operations of the purchasing department. ● Collaborate with the purchasing team to identify procurement needs and develop strategies to meet them efficiently and cost-effectively. ● Maintain accurate records of purchase orders, pricing, and delivery schedules. ● Coordinate with vendors and suppliers to ensure timely and accurate delivery of goods and services. ● Evaluate supplier performance, negotiate pricing, terms, and contracts to achieve optimal value for the organization. ● Assist in the development and implementation of procurement policies and procedures to improve efficiency and compliance. ● Analyze market trends and maintain a comprehensive understanding of industry pricing and product availability. ● Assist in the preparation and presentation of reports on purchasing activities, including cost savings, supplier performance, and inventory levels. ● Stay updated on industry best practices and advancements in procurement technology to enhance the purchasing process. Verizon Wireless Sta. Rosa, Laguna Master Customer Service Representative January 2017 - April 2019 Job Description: ● Serve as a point of contact for customers, providing prompt and courteous assistance via phone, email, chat, or other communication channels. ● Demonstrate a deep understanding of our telecommunication products, services, and promotions to effectively address customer inquiries, troubleshoot issues, and provide appropriate solutions. ● Handle complex customer concerns, escalations, and complaints with empathy, professionalism, and a focus on customer satisfaction. ● Accurately and efficiently record customer interactions, including details of inquiries, complaints, resolutions, and any follow-up actions taken. ● ● ● ● ● ● Collaborate with cross-functional teams such as technical support, sales, and billing to ensure prompt and effective resolution of customer issues. Identify opportunities to upsell or cross-sell products and services to customers, promoting additional value and enhancing their overall experience. Stay updated on industry trends, new products, and service enhancements to provide accurate and up-to-date information to customers. Actively participate in ongoing training and development programs to continuously improve product knowledge, customer service skills, and problem-solving abilities. Maintain a positive and professional demeanor, even in challenging situations, while effectively managing customer expectations. Contribute to the development and improvement of customer service processes, procedures, and knowledge base materials. National Debt Relief (Remote) New York, New York Payment Specialist February 2019 - June 2020 Job Description: ● Process client payments accurately and efficiently using the company's payment processing systems and software. ● Verify the accuracy of payment information, including client account details, amounts, and due dates. ● Ensure compliance with company policies, industry regulations, and legal requirements related to debt settlement and payment processing. ● Maintain detailed and organized payment records, including documentation of transactions, payment plans, and client communications. ● Monitor and reconcile client accounts to ensure accurate recording of payments and outstanding balances. ● Coordinate with internal departments, including customer service and collections, to address payment-related inquiries, resolve discrepancies, and update client records. ● Assist clients in setting up payment arrangements and provide guidance on payment options, due dates, and payment methods. ● Generate reports on payment activities, outstanding balances, and payment trends for management and analysis purposes. ● Stay updated on industry best practices and changes in payment processing regulations to ensure compliance and recommend process improvements. ● Safeguard client data and maintain confidentiality in accordance with data protection policies and privacy laws. Algo Affiliates (Remote) Tel Aviv, Israel Coordinator/SEO Specialist Assistant February 2020 - January 2021 Job Description: ● Assist the SEO Specialist in conducting keyword research, competitive analysis, and SEO audits to identify opportunities for optimization. ● Support the implementation of on-page and off-page SEO strategies, including content optimization, link building, and technical SEO enhancements. ● Collaborate with content creators and marketing teams to ensure SEO best practices are integrated into content development and publishing processes. ● Monitor and analyze website performance using SEO tools and analytics platforms, providing regular reports and insights to the SEO Specialist. ● Assist in tracking and reporting key SEO metrics, including organic traffic, keyword rankings, and conversion rates. ● Conduct regular website audits to identify and resolve SEO-related issues, such as broken links, duplicate content, and site speed optimization. ● Stay updated on industry trends, algorithm changes, and SEO best practices, recommending adjustments to strategies and tactics as needed. ● Support the management of SEO campaigns, including scheduling, budget tracking, and performance analysis. ● Assist in identifying and implementing opportunities for local SEO optimization, including Google My Business listings and local directory submissions. ● Coordinate with internal teams and external vendors to ensure SEO initiatives are effectively executed and aligned with company goals. The Credit Agent (Remote) Houston, Texas Billing and Dispute Analyst July 2020 - June 2021 Job Description: ● Generate and distribute accurate and timely invoices for clients, ensuring compliance with company policies and regulatory requirements. ● Maintain billing records, including client information, invoices, and payment details, in an organized and confidential manner. ● Reconcile billing discrepancies, working closely with internal teams, clients, and vendors to resolve issues and ensure accurate billing. ● Investigate and respond to billing inquiries and requests, providing excellent customer service and addressing concerns in a professional manner. ● Collaborate with the finance team to reconcile payments, process refunds or adjustments, and update client accounts accordingly. ● Analyze credit reports and identify inaccuracies, errors, or incomplete information that may negatively impact clients' credit scores. ● Prepare and submit dispute letters to credit bureaus, creditors, and collection agencies to challenge inaccurate or unverifiable items on behalf of clients. ● Conduct thorough research and investigations to gather supporting evidence and documentation for dispute cases. ● Monitor the progress of dispute cases, tracking responses from credit bureaus and creditors, and ensuring timely follow-ups. ● Maintain detailed and organized records of dispute activities, correspondence, and outcomes. ● Collaborate with clients to gather necessary information and documentation for dispute cases, providing guidance and support throughout the process. ● Keep abreast of changes in credit reporting laws and regulations, as well as industry best practices for credit repair and dispute resolution. ● Provide regular updates and reports on dispute case statuses and outcomes to management and relevant stakeholders. AAA Credit (Remote) Ghana, Ohio Credit Specialist January 2021 - January 2024 Job Description: ● Conduct thorough analysis of clients' credit reports, identifying negative items, errors, or inaccuracies that may be impacting their credit scores. ● Work directly with clients to understand their credit goals, financial situation, and credit history, providing personalized recommendations and strategies for credit improvement. ● Prepare and submit dispute letters to credit bureaus, creditors, and collection agencies to challenge inaccurate or unverifiable items on clients' credit reports. ● Follow up on dispute cases, tracking responses from credit bureaus and creditors, and ensuring timely resolution of credit report disputes. ● Assist clients in understanding their rights under credit repair laws, including the Fair Credit Reporting Act (FCRA), and educate them on best practices for maintaining and improving their credit. ● Provide ongoing support and guidance to clients throughout the credit repair process, addressing their questions, concerns, and providing regular updates on progress. ● ● ● ● Maintain accurate and detailed records of client interactions, credit report analysis, dispute activities, and outcomes. Collaborate with internal teams, such as billing specialists and dispute analysts, to ensure a seamless credit repair process for clients. Stay updated on industry regulations, changes in credit reporting laws, and best practices for credit repair and restoration. Continuously improve knowledge and skills in credit repair techniques, tools, and resources through training and professional development opportunities. Ecomfy Lead (Remote) Miami, Florida Operations Manager August 2021 - June 2023 Job Description: ● Develop and implement operational strategies, policies, and procedures to improve overall efficiency and effectiveness of the lead generation processes. ● Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions to enhance productivity and quality. ● Optimize workflows, systems, and technologies to streamline lead generation processes and maximize operational efficiency. ● Collaborate with cross-functional teams, including sales, marketing, and IT, to align operational goals and facilitate effective communication and collaboration. ● Identify and implement automation and technology solutions to enhance operational capabilities and improve lead generation outcomes. ● Conduct regular assessments of operational risks, compliance requirements, and data security measures, ensuring adherence to industry regulations and best practices. ● Lead, motivate, and develop a high-performing operations team, providing guidance, coaching, and performance feedback to drive individual and team success. ● Monitor and manage operational budgets, expenses, and resource allocation to ensure optimal utilization and cost-effectiveness. ● Establish and maintain strong relationships with key vendors and suppliers, negotiating contracts and ensuring timely delivery of services and resources. ● Stay abreast of industry trends, emerging technologies, and best practices in lead generation and operational management, applying relevant insights to improve processes and stay competitive. Flickplay (Remote) Santa Monica, California Assistant to the CEO/Marketing June 2023 - May 2024 Job Description: ● Assist the CEO with daily administrative tasks, including scheduling meetings, managing calendars, and organizing travel arrangements. ● Prepare and present comprehensive reports on various business metrics and marketing performance indicators. ● Ensure the accuracy and integrity of data by performing regular data validation and cleansing tasks. ● Analyze complex datasets to extract meaningful insights that inform business strategies and marketing campaigns. ● Interpret data trends and patterns to provide actionable recommendations for improving marketing efforts and overall business performance. ● Conduct market research to identify industry trends, competitor activities, and potential opportunities for growth. ● ● ● ● Work closely with cross-functional teams, including product development, design, and sales, to align marketing strategies with overall business goals. Assist in the creation of marketing content, such as social media posts, blog articles, and email campaigns, to engage our target audience. Support the planning, execution, and monitoring of marketing campaigns to ensure they meet objectives and deliver ROI. Handle various administrative duties, such as managing correspondence, preparing documents, and maintaining organized records. Monay and Associates (Remote) Philadelphia, Pennsylvania Client Success Manager August 2023 - July 2024 Job Description: ● Oversee the operations of two business branches, ensuring efficient workflow and adherence to company standards. ● Supervise and coordinate activities across various departments to maintain high levels of productivity and client satisfaction. ● Conduct thorough intake interviews with clients to understand their needs and provide initial guidance on the dispute process. ● Facilitate client enrollment, ensuring all necessary documentation is accurately completed and submitted. ● Act as the primary dispute specialist, handling client disputes from inception through to successful resolution. ● Obtain essential legal documents from Credit Reporting Agencies (CRAs) for review by the paralegal team. ● Maintain regular communication with clients, providing updates on their case status and addressing any concerns or questions they may have. ● Collaborate with paralegals to prepare comprehensive case files for legal review and action. ● Ensure that all client interactions and case management processes adhere to the highest standards of quality and professionalism. ● Track and analyze the performance of each branch and department, implementing improvements as needed to enhance client outcomes and operational efficiency. EDUCATION Nagbacalan Elementary School Salutatorian - Elementary Diploma Ramon, Isabela June 2003- March 2009 La Salette of Ramon - Ramon Campus Principal Lister - High School Diploma Ramon, Isabela June 2009- March 2013 AMA Computer College - Santiago City Campus Academic Excellence Awardee - BS in Computer Science Santiago City, Isabela June 2013 - August 2016 SKILLS AND SPECIALIZATION CUSTOMER RELATIONS MANAGEMENT: - Excellent communication skills, both verbal and written. - Proficient in handling incoming and outgoing calls, providing exceptional customer service and support. - Ability to effectively manage email communication, ensuring prompt and accurate responses. - Strong interpersonal skills to build and maintain positive relationships with clients. DEBT SETTLEMENT AND CREDIT REPAIR: - In-depth knowledge of debt settlement and credit repair processes. - Ability to evaluate clients' financial situations, debt levels, and credit reports. - Proficient in developing customized debt settlement and credit restoration plans. - Familiarity with applicable laws and regulations related to debt settlement and credit repair. MICROSOFT OFFICE AND CRM MANAGEMENT: - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating documents, analyzing data, and preparing reports. - Experience in managing client information and tasks through CRM (Customer Relationship Management) software. - Ability to effectively allocate tasks, track progress, and manage client interactions within the CRM system. -Aptitude for evaluating CRM systems, identifying areas for improvement, and implementing enhancements. ADDITIONAL SKILLS: Analytical Thinking: Strong analytical skills to evaluate client financial data, credit reports, and debt options. Problem-Solving: Ability to identify issues, propose solutions, and make informed decisions. Organization and Time Management: Excellent organizational skills to manage multiple tasks and deadlines effectively. Attention to Detail: Keen attention to detail to ensure accuracy in client records, documentation, and reports. Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment. Confidentiality: Commitment to maintaining client privacy and handling sensitive information with discretion. Teamwork and Collaboration: Ability to collaborate effectively with cross-functional teams and stakeholders. AWARDS AND CERTIFICATIONS Academic Excellence Awardee Walmart and Amazon Dropshipping Expert Technical Support Award Loyalty Award Software Design Award Credit Repair Cloud - Certified Company Operations and Management Performance Artist Award Leadership Award Best in Graphic Designing PERSONAL INFORMATION Date of Birth: March 05, 1997 Civil Status: Single Citizenship: FIlipino Fathers Name: Elmerani P. Ancheta Occupation: Farmer Place of Birth: Taringsing, Cordon Isabela Gender: Male Age: 26 years old Religion: Roman Catholic Mothers Name: Nelie Salvador Ancheta Occupation: Ex-OFW, Housewifr I affirm that all the aforementioned information is true and accurate to the best of my knowledge. I solemnly declare that the contents of this document are error-free and in accordance with the facts. I hereby attest that the information provided in this resume is based on truthful and accurate representation to the best of my knowledge. RYAN CHRISTIAN SALVADOR ANCHETA