Ryan Chester Y. Soriano

 RYAN CHESTER Y. SORIANO #16 ROAD 1, GOMEZ SUBD., LIGTASAN, TARLAC CITY Contact No- Skype: ryanchestersoriano Email: - PERSONAL DATA   Date of Birth: October 5, 1983 Place of Birth: Tarlac City Age                 : 32 years old Sex                 : Male Weight            : 110 lbs. Height             : 5’6” Civil                : Single with 3 dependents Nationality      : Filipino   Objectives -An experienced quality analyst for point QA and Sauce Media, With various task like call calibrating, coaching, chat support for lead generation, Lead researcher for a crowdsourcing company. -An experienced technical support agent from various programs such as XBOX 360, DirectPath.com and Symantec as one of the Support team which handles escalations and advance troubleshooting. -Had experience as a customer service representative for Play.com, an online shopping retailer, as one of the top agent. -Performance and results oriented individual with ability to work independently, but still be a team player.   Employment History- A freelancer started as an lead generation specialist b2b setting for organgleleads.com after 2 years with Point QA doing call quality been there for a 2 years then with sauce media as a QA for over 2 years handling call quality and a lead researcher for GAT. - Sutherland Global Services, http://www.sutherlandglobal.com is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders. I was a customer services representative that responds to incoming customer inquiries, concerns and request for 3 months. Main responsibilities: >deal directly with customers either by telephone and electronically >obtain and evaluate all relevant information to handle inquiries and complaints >process orders, forms, applications and requests >record details of actions taken Became a Level 2 Technical Support for Symantec Security Suite that responds to incoming customer calls which: >Provides customer support and technical issue resolution via E-Mail or phone. >Configures software to connect to Internet application servers. >Identify and advises, on operational issues in customer's computer systems Universal Consultant for DirecPath.com that responds to incoming customer calls which: >Receives customer support calls for technical issues related to DSL, Wireless and Email services; performs problem analysis or resolution related to same services >Requires consultative sales internet and cable services as well as up selling to existing customers Early 2009 NCO Philippines, http://www.ncogroup.com is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. I was a technical support representative for XBOX 360 gaming console that responds to incoming customer inquiries. Main responsibilities: >Provide first application level phone/email support to customers >Identify, test, and identify workarounds for bugs >Provide regular updates to customers on open support issues EDUCATIONAL BACKGROUND COLLEGE                 :  Tarlac State University            BS in Entrepreneurship 2006 HIGH SCHOOL        :  Tanglad National High School    - GRADE SCHOOL.        :  Don Bosco Technical Institute     -