RYAN C. DONATO
Professional Goals
As a virtual assistant, I can help you take care of your customers and keep them
happy and loyal to your brand. Your business will benefit from the skills I have
acquired from my more than one-year experience as a customer service
representative. I'm truly passionate of everything I'm doing and I always exceed
expectations. I can work well under pressure, well-organized, attentive to
details, teachable, and quick to learn. As a Mathematics and Business graduate, I
excel at identifying and solving problems, My supervisors always praise my
competitive spirit, hardwork, and integrity. I am proficient with the Freshdesk
Ticketing System, Shopify, Canva, and Microsoft Office Suite.
Get in touch!
Landline:
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Mobile:
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Email:-
Address:
Block 3, Lot 10, Robinsons Highlands
Subdivision, Buhangin, Davao City
Work Experience
Call Center Agent (Non-voice)
Falatworld Solutions Phils Inc. | May 2020-May 2021
Completed routine transactions for customers, such as applying discounts
and processing refunds.
Offered actionable solutions for customer concerns by following internal
database prompts and company scripts.
Answered incoming chat messages, and email communications to handling
products and service concerns.
Referred unresolved customer grievances to designated departments for
further investigation.
Track Customers' orders and provide updates.
Academic History
Davao Oriental State College of Science and Technology
BS Mathematics with Business and Finance
Dean's Lister
Academic Scholar
Trainings/Webinars
How to Become Virtual Assistant
Social Media Management
FB Ads Creation
Data Entry
Specializations
Social Media Management
Facebook Ads Creation
Email Support
Chat Support
Freshdesk
Shopify
Additional Skills
Administrative Support
Canva
Microsoft Office
Data Entry
