Ryan Balagbis

Ryan Balagbis Professional Summary A BPO professional with about a decade of experience in the industry, majority of which was spent on selling North American-based products and services. Possesses good communication skills, strong business acumen, and willingness to contribute to the team's overall success. Skills and Certifications • Google Ads Search Certification • Google Ads Display Certification • Account Management • Strong verbal and communication skills • Has basic knowledge in MS Office Applications • Has extensive knowledge in sales (both inbound and outbound) as well as in the field of customer service gained from years of being in the BPO industry • Strong attention to details • Critical-thinker and quick in making decisions, especially in front of deadlines • Adaptive and knows very well how to work under pressure • Experience in account and territory management, pricing and proposals, and contract negotiations (B2B) Work History Account Manager PressReader Philippines (Current) • Provide first line support for customer inquiries in timely and consistent schedule • Keep record of client communication and transactions using Microsoft Dynamics • Proactively solves customer issues with a good understanding of delivering key values to customers • Supports new, renewal, and outdated quotes with direction from Sales Manager Inside Sales Representative Isupport Worldwide (September 2019 to December 2019) • Reach out to decision makers via different channels (phone, email, chat) to set up appointments. • Offer CRM or ERP solutions to real estate businesses • Writes industry-related blogs that are uploaded to the company website for marketing purposes. Sales Representative Microsourcing (October 2018 to September 2019) • As a Funding Manager, the role revolves around providing merchant cash advances to businesses in the US. These advances are to be used by merchants for any expenses that have something to do with their businesses. • As a National Account Manager, this role focuses on providing credit card payment solutions to businesses. Freelance SEO/Content Writer (September 2017 to October 2018) • Main task is to research and write blog posts and power pages for different clients that are uploaded to their websites. • The topics to be written can be anything depending on what the client does. It can be informational posts, sales, or marketing-related posts. • The goal is to be able to get high rankings from Google's search engine. Sales Consultant MicroSourcing (July 2014 to September 2017) • Worked with the largest credit card processing company in Canada as a Sales Consultant, specifically handling independent businesses (B2B). • Part of the role includes cold calling to non-existing merchants to identify needs and come up with competitive solutions to get them on board. • Enhance existing merchants' credit card processing experience by upgrading services based on the business need. Account Manager Synnex-Concentrix (June 2012 to April 2014) • Worked with one of the biggest IT distribution companies in the US, specializing in B2B campaign • Role includes creating new relationships with IT resellers while maintaining and managing existing accounts • Grew existing accounts as far as purchasing IT products and services is concerned as well as made nonbuying accounts become familiarized with what the company had to offer • Handled all inquiries which included product information, provided pre-sales support as well as post sales • Assisted customers with tracking information, credit application, customer service, and technical support concerns • Worked on bids and RFQs for re-sellers who do Federal, Education and local government businesses • Provided reports, used by management team to make sales projections, study our market, and determine areas of opportunities, and available market share that is not being picked up Sales Representative US Auto Parts (February 2010 to March 2012) • Handled incoming calls from customers which included mechanics and people who need replacement parts and components for their vehicles • Helped customer make sure that the replacement parts they're ordering will work on their cars and assist them with post-sales inquiries • Transferred from sales to a non-voice post to provide back end support. Assisted customers through email, phone calls, and follow ups Customer Service Representative West Contact Services, Inc. (August 2009 to February 2010) • Handled incoming phone calls from truck drives, freight liners, and gas stations owners, who need to get their checks authorized Customer Service Representative Sitel (October 2008 to June 2009) • Catered to customers who call in requiring assistance with their credit card accounts • Provided information to account holders like balances, checking their due dates, transferring balances, accepting payments over the phone, and all other tasks related to customer service • Offered services to customers such as payment protection plans and rewards programs as part of upselling Education • Polytechnic University of the Philippines BBA Major in Marketing- (undergraduate) • Pasay City East High School High School Diploma (2000 – 2004) • Apelo Cruz Elementary School Elementary (1994 – 2000)