RYAN ANAPE
Virtual Assistant eCommerce Manager
E -
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q linkedin.com/in/ryandanape
Blk 4 Lot 11, Villa San Antonio Subd. Pototan Iloilo - Philippines 5009
SUMMARY
STRENGTHS
I have experience in both the BPO industry and as a Virtual Assistant,
specializing in customer support, organization, and problem-solving. In my
role at Capital One’s core department, I was recognized as the Top Nester
during training, reflecting my dedication and strong performance.
Additionally, my experience as a product lister has sharpened my attention
to detail and ability to optimize product entries for better visibility and
sales. I thrive in fast-paced environments, adapt quickly, and am
committed to delivering high-quality results in every task I take on.
&
G
EXPERIENCE
iQor Philippines - Capital One Financial Corporation
Credit Card Core Department
2024 - 2025
Richmond, Virginia
Utilizing critical thinking, I analyze problems, evaluate solutions, and make
informed decisions to maintain a secure and efficient work environment.
• Responded to customer account inquiries and resolved 94% of
complaints, resulting in a 24% increase in customer satisfaction.
• Conducted identity verification using multiple forms and methods,
including Social Security numbers, driver’s licenses, and other personal
documents.
• Provided exceptional customer service to clients and company
personnel. Consistently demonstrated respect, friendliness, and a
willingness to help.
ALEA Capital, LLC
Virtual Executive Assistant
2023 - 2025
Dallas, Texas
ALEA Capital, LLC operates several branches, including Southern Grace
Apparel, Silvermoon Factory, Grace and Emma, and the MadMen Podcast.
Skilled in multitasking, organization, and digital marketing, with a
commitment to efficiency, accuracy, and professional communication.
• Handled executive support tasks, including inbox management,
scheduling, bill tracking, travel planning, and assisting in the hiring
process.
• Monitored and responded to social media interactions, emails, and
inquiries, ensuring timely communication and a strong online presence.
• Developed and executed a targeted social media strategy for Facebook
and Instagram, increasing brand visibility and follower engagement.
2017 - 2023
EDUCATION
Bachelor of Science in Business Administration
Western Institute of Technology
www.enhancv.com
2017 - 2019
Adaptability
I quickly learn new tools, platforms, and
workflows to meet the changing needs of
eCommerce businesses.
Time Management
I efficiently prioritize tasks to meet
deadlines and keep operations running
smoothly.
Strategic Planning
Social Media Management
Team Leadership
eCommerce Management
Corporate Communications
Customer Service Representative
Product Listing
Photo Editing
KEY ACHIEVEMENTS
Dallas, TX
Experienced eCommerce Virtual Assistant with five years of expertise in
digital marketing, inventory management, and order fulfillment,
contributing to a net gross revenue of $17K–$30K monthly. Skilled in
managing large product databases, optimizing online sales, and
streamlining operations.
• Managed a database of 6,000+ products and accessories while
overseeing inventory, order processing, and fulfillment.
• Provided administrative support, including calendar management, sales
document review, and basic photo editing, helping streamline business
operations.
I ensure accuracy in product listings, data
entry, and customer interactions to
maintain high-quality work.
SKILLS
u
Southern Grace Apparel, LLC
eCommerce Manager
u
Attention to Detail
Expansion of Diverse Brands
Successfully growing and diversifying its
portfolio with a range of brands across
different industries, including fashion
(Southern Grace Apparel), manufacturing
(Silvermoon Factory), lifestyle (Grace and
Emma), and media (MadMen Podcast).
Customer Engagement and
Retention
Developed and executed customer
engagement strategies that increased
repeat business by 80%, leading to
higher customer satisfaction and brand
loyalty. Building successful collaborations
between different branches to crosspromote and leverage the strengths of
each brand, driving collective growth and
creating unique customer experiences.
Iloilo, Philippines
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EDUCATION
KEY ACHIEVEMENTS
Bachelor's Degree in Communications
University of California
www.enhancv.com
2007 - 2011
Berkeley, California
Innovative Collaboration
Building successful collaborations
between di
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