Ruzivo Maya

I am a Customer Service and Technical Support professional with 4+ years of experience supporting telecom and fintech customers in high-volume, SLA-driven environments. I have handled inbound customer queries via voice, chat, and email, resolving technical issues, account problems, and service complaints while maintaining accuracy and professionalism.

My experience includes incident logging, ticket management, and escalations using tools such as Freshdesk, Avaya, ZSmart, and CRM platforms. I have supported SIM issues, PIN resets, failed transactions, billing queries, and device onboarding while consistently meeting resolution targets.

I am comfortable working remotely and independently, following documented processes, managing time effectively, and maintaining data confidentiality. I communicate clearly, stay organized under pressure, and adapt quickly to new systems.

I am seeking a remote customer support or CRM operations role where I can deliver reliable support, meet performance targets, and strengthen customer experience.