Ruth Wanjiru Njuguna

RUTH WANJIRU NJUGUNA VIRTUAL ASSISTANT SUMMARY Virtual assistant with over two years of experience in administrative support,executive assistance,data entry,digital marketing,customer service support,lead generation and social media management.Skills using Google workspace,microsoft office ,trello,asana,zendesk,excel,hubspot,facebook business suite and hootsuite to deliver efficient and accurate results.Supported businesses with scheduling ,email management,record keeping and client communication.Known for providing organised ,reliable,and timely support that enables clients to focus on thor core goals WORK EXPERIENCE Silver oak ventures Customer support service virtual assistant (january 2025-july 2025) Present ●​ Improved customer support efficiency and satisfaction ,leading to a 30% faster response time and 10% increase in positive client feedback ●​ Managed all incoming customer services emails and tickets ,providing timely and effective resolutions ●​ Utilized asana to proactively manage and track project timelines ,increasing on time project completion by 20% ●​ Acted as the primary point of contact for key clients ,maintaining strong professional relationship ●​ Bright wave solutions Digital marketing virtual assistant( january 2024-january 2025) ●​ Resolved data and branding inconsistencies ,resulting in a 35% increase in data retrieval speed and 50%faster creation of marketing materials ●​ Designed and created professional marketing visual and presentation using canva ●​ Provided high level administrative support including document management ●​ Developed and managed a centralised client database ,ensuring data accuracy and accessibility Baraka mabati company Executive virtual assistant (february 2023-december 2023) ●​ Streamlined administrative processes reducing clients administrative time by 25%and decreased missed deadlines by 40% ●​ Managed executive calendars and email inboxes using microsoft outlook and google workspace ●​ Implemented new project tracking system using trello to organise and monitor project progress ●​ Performed accurate and confidential data entry for all financial and operational records ●​ SKILLS ●​ Calendar and email management ensuring no important communication is missed ●​ Project management using software tools like asana,trello,to track tasks and deadlines ●​ Data entry maintaining organised databases spreadsheets and client records ●​ Document and file management using micro office suite and google workspace ●​ Adaptability and resourcefulness ●​ Time management and prioritization to meet all deadlines on time ●​ Self motivated to complete tasks without direct supervision EDUCATION Kenyatta university Bachelor of science in Information technology Certifications and professional development Coursea ;certificate in office administration Alison;customer service and professional communication Alison;diploma in office administration LANGUAGES ●​ English (fluent) ●​ swahili(fluent)