Ruth Wanjiru Karanja

RUTH WANJIRU KARANJA Tel: - Email:-PROFILE SUMMARY I am a dedicated and selfdriven professional with a background in customer service and business management. I have acquired relevant skills in key areas such as; Digital communication skills, Self-motivation and focus ,Time management, task management, Proactive communication and Growth mindset . In addition, I have also acquired a background in handling incoming calls and outgoing calls, utilizing CRM software to resolve the complaints of customers, ensuring customers got positive and memorable experiences and handling and solving customers’ problems. I am currently looking to secure a position where I can apply the skills and experience in customer service and business management. PERSONAL DETAILS Year of birth: 1993 EDUCATION  Diploma in Business Management- Zetech University  Kenya Certificate of Secondary Education- Wiltrue High school KEY SKILLS AND COMPETENCIES  Digital communication skills: excellent verbal and written communication through digital communication tools.  Self-motivation and focus: the ability to motivate myself to work hard every day.  Time management, task management: understanding what my goals are every day and using time wisely to accomplish them.  Proactive communication: being comfortable speaking up, asking questions, asking for more or less work, etc.  Growth mindset: embracing change and learning on a regular basis.  Comfort with technology: proficiency in using Microsoft applications emailing  Familiarity with remote communication tools: using effective digital communication techniques. WORK HISTORY Customer Experience Executive Flex Communications Limited; August 2015 to December 2016 Duties and Responsibilities  Handling incoming calls and outgoing calls.  Learned and understood the key concepts of customer care. 1  Utilized CRM software to resolve the complaints of customers.  Ensured customers got positive and memorable experiences.  Handled and solved customers’ problems. REFEREES Mark Henry Head of Faculty, Business Zetech University Tel: - Frank Sitai Lecturer Zetech University Tel: - Elijah Rono Head of customer service Flex communications Limited Tel: - Email:- 2