Ruth Wangari Njuguna

Hello! My name is Ruth, and I’m a skilled Customer Service Specialist and Virtual Assistant dedicated to helping businesses deliver excellent client experiences while keeping daily operations organized and efficient. I understand that behind every successful business is strong customer support and reliable back-office management, and I strive to provide both with professionalism and care.

With a solid background in customer service, I have developed strong communication skills, empathy, and the ability to resolve issues quickly and effectively. I know how important it is for clients and customers to feel heard, valued, and supported. Whether it’s responding to inquiries, managing support tickets, or handling email communication, I ensure that every interaction leaves a positive and lasting impression.

As a Virtual Assistant, I specialize in helping entrepreneurs and small businesses save time by managing tasks such as scheduling appointments, organizing calendars, handling correspondence, and maintaining records. I am highly detail-oriented and proactive, ensuring that nothing falls through the cracks. My goal is to give you peace of mind knowing your administrative tasks are handled with accuracy and efficiency.

I am also tech-savvy and comfortable using various tools, including Hubstaff, Microsoft Office, Google Workspace, Trello, and Asana. This adaptability allows me to quickly integrate into new workflows and align seamlessly with your business processes. I pride myself on being a fast learner who can take on new challenges with confidence.

What sets me apart is my strong commitment to reliability, integrity, and excellent work ethic. I believe in open communication, transparency, and building long-term professional relationships. For me, it’s not just about completing tasks—it’s about contributing to your success and making sure your customers receive the best possible experience.

If you are looking for someone who can combine outstanding customer service with efficient virtual assistance, I’d love the opportunity to support your business. My mission is to help you streamline operations, enhance customer satisfaction, and free up your time so you can focus on growing your business.