Ruth Villafuerte

Contact Philippines-m www.linkedin.com/in/varuthie (LinkedIn) Top Skills Tiktok Seller Center Klaviyo Shopify Ruth Villafuerte Shopify Virtual Assistant | Tiktok Seller Center Virtual Assistant Cebu, Central Visayas, Philippines Summary I have experience managing Shopify stores and using TikTok Seller Center to support online businesses. I help with product listings, order processing, customer service, and social media setup. I enjoy helping brands grow and build a strong online presence. Experience Randiss & Co. eCommerce Virtual Assistant April 2023 - Present (2 years 3 months) Shopify Shop Manager: I handle all key tasks for client's Shopify stores, including product listings, shop maintenance, and order fulfillment. TikTok Shop Manager: I manage Brand's TikTok Shop, focusing on affiliate marketing and product listings. Klaviyo Email Marketing: I create and manage email marketing campaigns through Klaviyo. Toodley Company Social Media Manager May 2022 - October 2022 (6 months) Newnan, Georgia, United States As the Social Media Manager, I was responsible for maintaining and expanding the company’s social media presence. This included creating and posting engaging content across platforms such as Twitter, LinkedIn, and Facebook. Ruth X Socials Social Media Manager May 2021 - October 2022 (1 year 6 months) Philippines Page 1 of 3 Accenture Customer Service Representative October 2020 - March 2021 (6 months) Philippines The first year of pandemic gave me the opportunity to work here as a Customer Service Associate. Lists of my tasks include the follow: - Politely answer inbound calls and respond to customer inquiries in a timely manner - Generate customer interest in the company’s products or services - Provide personalized customer service by responding to the needs of customers - Document and report on customer feedback to improve the customer experience - Manage and update customer databases with notes for each customer TasksEveryday Virtual Assistant September 2018 - February 2020 (1 year 6 months) Cebu, Central Visayas, Philippines Provided administrative service to clients overseas while working remotely. Typical tasks performed include data entry, managing email accounts, database management, spreadsheet reports, and more. Convergys Customer Service Representative - Chat Support April 2013 - August 2014 (1 year 5 months) Bacolod, Western Visayas, Philippines Communicate customers through live chat in answering questions, solve problems, and troubleshoot. Qualfon Customer Service Representative April 2011 - February 2012 (11 months) Dumaguete, Central Visayas, Philippines I worked as a Customer Service Representative that handle Billing and Basic Technical Support. Lists of my responsibilities were: Page 2 of 3 - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Processing orders, forms, applications, and requests. - Ensure customer satisfaction and provide professional customer support. Education Fashion Institute of the Philippines, Cebu Branch Fashion/Apparel Design · (2018 - 2019) Saint Joseph of Canlaon Bachelor of Science in Business Administration, Marketing/Marketing Management, General · (2015 - 2018) Page 3 of 3