Ruth Ugwo Agbo

RUTH UGWO AGBO- Benue state, Nigeria PERSONAL PROFILE A hardworking and meticulous professional with over five years of experience in public health, health information recording, customer service, data management, statistics and office administration. She has worked closely with management team and have efficiently delivered her job roles in both rural health laboratories and large inner-city hospitals where she served diligently within organizational objectives. She is customer focused and passionate about contributing towards excellent services to clients and maintaining high standards in health care delivery. She is exceptionally organized and adept at managing multiple responsibilities in a fast-paced environment with the goal of maximising profit. KEY COMPETENCIES AND SKILLS • Excellent use of Microsoft productivity tools like Excel, Word, PowerPoint, and Outlook. • Experience in the use of Avaya and Freshdesk. • Excellent use of statistical tools like Microsoft Excel, SPSS and PowerBi for data analysis and • • • • • • visualization. Experience in data processing of medical records of patient across organizational database to reflect the appropriate quality checks before approval. Proficient in ensuring meticulous data management and accurate reporting, while delivering on set objectives within strict deadlines. Experience in conflict and dispute resolution to maintain a healthy and happy relationship with customers. Efficient in processing of customer information and how to respond to different types of personalities & scenarios. Excellent communication in writing, verbal and listening with a strong presentation skill. Experience in QC laboratory, release, and stability testing. EMPLOYMENT HISTORY International Organization for Migration (IOM), Migration Health Assessment Centre (MHAC), Benin City, Edo state Medical Administrative Specialist– 04/2023 – 12/2024 Responsibility: worked with a team of customer care professionals, Administrative Assistants, Physicians, Nurses, and Radiographers in providing information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants • Provided applicants information regarding appointment booking by phone, walk-in queries and email regarding their schedules and direct as required. • Maked sure that reception area is always well organized and presentable. • Received applicants as they visit MHAC for medical assessment. • Checked applicant identity and entering biodata of applicants into UKTB database. • Took photograph of applicants using approved camera and uploading the image to appropriate platform used during registration for identification. • Ensured the accuracy and validity of data and protect sensitive data information. • Assisted in the development of templates for data collection and analysis of migration workflows. • Prepared list of daily reports of applicants scheduled for health appointment. • Prepared and submit weekly No-Show Report on Health Assessment performed. 1 RUTH UGWO AGBO- Benue state, Nigeria • Maintain daily statistics of daily report of applicants and updating the record on the shared database. • Supported new medical assistant staff and customer service on entry on the use of UKTB GS, helping • • • • • the team members navigate through adjusting to the culture of the unit. Prepared, sorted and package medical health assessment documents. Prepared medical files for TB screening, and blood donation. Provided supportive and positive counsels to team members when necessary, making relevant changes to the unit for workflow optimization. Organized the medical assistant’s duty roaster, monitored performance assessment tools and suggest improvements to strengthen internal control mechanisms Checked proof of payment and printed payment receipts, confirmation of proof of payment on the GHAP tool, payment re-issue request and regularly submitting these forms to the Administrative/Finance Assistant to assist with data management of payment verification. Rapid Check Diagnostic and wellness Limited, Lagos State. Administrative officer - 02/2022 – 04/2023 Responsibility: Worked with a team of customer service/ credit control in the clinical diagnostics product aiding in the treatment of diabetes, customers with disability and analysing data from user on the services and use of equipment • Designed SOPs in the management of paper records and data retention. • Performed a wide range of secretarial support to the management. • Answered over 40+ calls per day, addressing and redirecting customers concerns, verification of data sourced from customer to resolve all data quality issues. • Data entry into relevant applications such as Tally. ERP 9, Sage. • Ensured the quality of data processed reflects accuracy and completeness. • Managed confidentiality of customer data and health records by ensuring that administrative information such as name and addresses are accessed separately from clinical information. • Detailed filing of paperwork, run copies and scans, and preparing of presentation notes for meetings • Excellent customer service delivery, responding to questions, appointment reminders and follow up visits to clients of different backgrounds. • Developed and promoted effective collaboration by organising team schedules within and across units to achieve shared goals and optimize results. Juhel Nigeria Limited (Parenteral drugs), Awka. Medical Laboratory Assistant - 12/2020 – 12/2021 Responsibility: Worked with senior biomedical scientist and laboratory scientist to develop and analyse water (WFI), raw material and finished product to ensure that they are pyrogens free • Organized instructional materials, facilities, and solutions for experiments. • Maintained accurate quality control documentation of analysis procedures. • Prepared lab for 5 experiments per day following USP, WHO instructional information. • Created and updated record of all supplies and equipment to monitor inventory. • Handled Sterility suite, including testing of finished products, environmental monitoring and investigatory testing as needed. 2 RUTH UGWO AGBO- Benue state, Nigeria NNPC Medical Service, Benue State. Medical Assistant- 09/2018 – 01/2019 Responsibility: Worked with Administrative department on medical record keeping and appointment scheduling for clients. Label blood samples and align results with organizations record. • Entered customer data from the source document. • Kept track of sample records for customer treatment • Updated customer record as per the requirement • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. • Kept track of all sample records and collections using excel. • Maintained and ensured the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Ensure compliance to SOPs or codes of conduct all staff members or partners. • Maintained exam rooms by ordering supplies, transporting specimens, washing, and packing instruments and changing solutions. EDUCATION AHMADU BELLO UNIVERSITY: In view Master of Public Health- Epidemiology USMANU DANFODIYO UNIVERSITY: September 2019 Bachelor of Science – Biochemistry LANGUAGE PROFICIENCY English TRAINING AND PROFESSIONAL QUALIFICATION • • • • • • • • • • • • • • HIV/AIDS Counselling: Skills for Support and Care Information Security Awareness Power Bi Mistakes to Avoid Learning Power BI Desktop Gender-inclusive communication guidance Displacement tracking Matrix Cybersecurity: Workplace Basics Counter Trafficking in Humanitarian Settings Introduction to Conflict Sensitivity Ethics and Conduct Intro to Excel data Tools and management Data Management and Protection Data Protection principles Online Training Course Prevention of Sexual Exploitation and Abuse Training • I Know Gender I-2-3- IOM 3 (2025) (2024) (2024) (2024) (2024) (2024) (2024) (2024) (2024) (2023) (2023) (2023) (2023) (2023) (2023) RUTH UGWO AGBO- Benue state, Nigeria • Business etiquette: Phone, Email, and text- LinkedIn • Individual First Aid Kit (IFAK) Training • I Know Gender 16: Gender Equality and Migration • Preparing and Responding to Active Shooter Incident • Customer Service: Handling abusive Customers • Customer service foundations • Customer Care Service Training • Diploma in customer service • Ms Excel 2013 basics • Basic Life Support • Health and Safety • Rapid Diagnostics for TB detection 4 (2023) (2023) (2023) (2023) (2023) (2023) (2023) (2022) (2022) (2022) (2022) (2022)