RUTH MARY SAM--
CAREER OBJECTIVE
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my
business experience to the fullest. I seek to work in an environment that would provide learning and development
opportunities; while allowing me to contribute to the continued growth and success of the organization. I look
forward to working with a company that promotes quality products and services; and provides me with the
opportunity to apply my skills and work experience to a growing industry.
PROFESSIONAL EXPERIENCE
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Designation
: Travel Executive Agent
Company Name : Expedia.uk, (24/7 Pvt. Ltd.)
Period
: September, 2011 – June, 2013
Role Description:
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Handling of travel help desk, customer complaints and refunds
Provide ongoing support to our customers
Handling international/domestic ticketing
Coordination with internal employees as well as vendors
Booking air tickets; ticketing and amendments
Advising clients on travel arrangements and preparing travel itineraries
Application of GDS tools such as ‘Amadeus’ and ‘Worldspan’
Designation
: Client Relations Manager
Company Name : Chase Consultancy Services
Period
: September, 2015 – October, 2017
Role Description:
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Business development and developing strategies to maximize revenue
Provide ongoing support to clients and their recruitment needs
Understanding client requirements and providing them matching resources on priority
Keeping a close follow up on the requirements with hiring teams
Build good relationship with existing clients
Responsible for establishing links with industry bodies and membership associations
Perform research using various resources to identify new potential clients
Social media marketing (LinkedIn, Facebook, Twitter etc.)
Maintaining client data
Ensure that clients are satisfied with the company at all times
Managing day to day business activities with client
Follow up with clients to determine satisfaction, measures results and establishes strategies to
improve the quality of our services
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Designation
: Customer Relations Manager
Company Name : Spacelance Office Solutions Pvt. Ltd.
Period
: November, 2017 – February, 2018
Role Description:ß
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Managing the whole pre-sales customer lifecycle, starting from their enquiry until the deal is closed
Managing existing customer enquiries via phone, face to face and email records in our CRM system
Following up with prospective customers who have enquired about the service in the past
Handling grievances of existing customers
Ensuring maximum customer satisfaction
Managing Meetings and Conference bookings
Managing a team of customer executive
EDUCATIONAL QUALIFICATIONS
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Matriculation (2005-06)
School
: Navanirman Public School (Cochin)
Affiliation
: A.I.S.S.E (CBSE)
Percentage
: 81%
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Pre-University (2007-08)
School
: Navanirman Public School (Cochin)
Affiliation
: A.I.S.S.C.E (CBSE)
Percentage
: 75%
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Graduation (2008-11)
Course
: Bachelor of Arts (Journalism, Tourism, History)
College
: Kristu Jayanti College, Bangalore
University
: Bangalore University
Percentage
: 69.83%
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Post-Graduation (2013-15)
Course
: PGDM (Marketing & H.R)
College
: Jain College, Bangalore
University
: Entrepreneurship Development Institute of India
Percentage
: 71.67%
CERTIFICATIONS
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Microsoft Office Specialist (Excel)
Certification
: Microsoft
Date
: January 2014
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Business English Certification (BEC Vantage)
Certification
: Cambridge University
Date
: December 2013
AWARDS & ACHIEVEMENTS
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Awarded as ‘Best Quality’ by Expedia consecutively for the months Oct 2012 – January 2013
Award for best individual seminar presentation in Consumer Behaviour & CRM
Award for leader of the best team in the seminar presentation in Consumer Behaviour & CRM
STRENGTHS
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Focused, versatile and solutions-driven generalist with well honed communication skills
Analytical, strong administration skills and customer focus
Proficient in business software suite- Outlook, Word, PowerPoint, Excel
Proactive and motivated worker
Attention to detail (detail-oriented)
Highly organized
Fast learner and a hard worker
Ability to organize the surrounding environment for overall growth
Proven ability to play a significant role in a coordinated team effort
Ability to lead and follow
Punctual
Read, Write & Speak
: English, Malayalam
Interests & Hobbies
: An origami enthusiast, avid music lover, a voracious reader. I enjoy travelling and
exploring places that are known for their natural beauty and culture; a lover of all
things weird and whimsical.
