Ruth Ogochukwu Ebenyi

EBENYI, Ruth Ogochukwu Abuja, Nigeria.-Professional Summary A highly driven individual seeking a full-time position in a role where I can contribute versatile knowledge of customer service concepts to help organizations improve profitability and overall efficiency. Passionate about providing ideas, with strong skills in interpersonal relationships, communication, customer service, product marketing, virtual assistance, and office administration. Displays outstanding ability to plan, coordinate, and implement practices to bring significant improvement in processes towards achieving goals. Seeking a reputable corporate environment to contribute valuable service and drive innovative growth. Experience . Winock Limited Customer Service Representative Duties:- Jan 2022-Present 1. Contacting potential or existing customers to inform them about the company’s product/ services viaemail and social media. 2. Asking questions to understand customer requirements , ensuring customer satisfaction and close sales within 24hours. 3. Handled 70+ support tickets per day, maintaining a 95% customer satisfaction 4. Developing and executing content marketing campaigns to drive traffic, engagement, leads, sales, and customer retention. 5. Maintaining accurate records of calls, leads, and sales using CRM software 6. Handling customer complaints and resolving issues effectively and efficiently. Nigeria Social Insurance Trust FundNSITF Service Desk Officer (NYSC) Duties: 1. Maintained client-management relationship 2. Handled and managed all office stationery and equipment 3. Liaised with key departments to ensure adequate service delivery and conflict resolution 4. Ensured customer satisfaction through adequate follow-up Nov2019- Oct 2020 Education Alex Ekwueme Federal University, Ebonyi State. BSc. Economics and Development Studies St. Augustine’s College, New Karu, Nasarawa State. Secondary School Leaving Certificate - Skills  Interpersonal Communication skills  Active listening  Data Evaluation  problem solving  Inventory Management  Sales script  Tele Marketing Technology MS Office Suite CRM . Hubspot . Google sheet Reference Available Upon Request 2