NWAEFULU RUTH ANWIRIKA
Nigeria,
--https://www.linkedin.com/in/ruth-nwaefulu
CUSTOMER SUPPORT / VIRTUAL ASSISTANT
SUMMARY
A dedicated professional who has demonstrated a high degree of job effectiveness in providing quality
customer service to clients and internal business partners, facilitating the growth of an organization that
aspires to excel in its business.
TECHNICAL SKILLS.
● Good written and verbal communication skills
● Customer service/support
● Multitasking ability
● Microsoft Office tools proficiency
● CRM tools – Zoho, Trello, Zendesk, HubSpot, and Intercom
● Digital communication Google Suite, Slack, Skype, and Zoom
● Report writing and documentation
● Phone, chat, and Email support
● Copywriting and proofreading skills
WORK EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE
AUTOGIRL – REMOTE
June 2024
- Respond to customer inquiries and concerns via phone, email, and chat
- Provide excellent customer service and ensure customer satisfaction
- Resolve customer complaints and issues in a timely and professional manner
- Provide information and answers to questions about Autogirl's luxury car rental services
- Assist customers with booking and reservations on zoho crm
- Request payment for host through workpay
-Prepare invoice for clients using waveapp and zoho books
- Address any issues or concerns related to rentals, returns, and billing
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Document customer interactions and maintain accurate records
- Continuously improve knowledge and skills to stay up-to-date with Autogirl's services and policies.
RESEARCH COORDINATOR
FOURTH CANVAS ALX PROJECT - REMOTE
March – April 2024
• Managed a team of 18 field representatives
• Successfully carried out a data survey to track digital education
• Utilized good relationship management skills to lead the team
• Used CRM and Data tools like Google Meet, google sheet, Type Form, and excel to ensure a good job
• Ensured correct and original data
SALES EXECUTIVE / CUSTOMER CARE / COLD-CALLING
JANIS HEALTHCARE – REMOTE
October – December 2023
• Conducted cold calls to prospective clients to introduce and promote Janis Healthcare products and
services
• Successfully built a pipeline of leads, resulting in a 30% increase in sales revenue
• Collaborated with the sales team to track and follow up on leads
• Utilized persuasive communication skills to overcome objections and close sales
• Maintained detailed records and reports of all cold-calling activities.
SALES / CUSTOMER SERVICE MANAGER
CHINMARK GROUP - OWERRI, NIGERIA
January 2021 - August 2021
● Developed budgets and projections for sales and marketing expenditures
● Directed and coordinated sales activities in accordance with the company's annual plan, monitoring
results, and making adjustments as needed to account for changing conditions.
● Tracked and analyzed sales statistics based on key quantitative metrics, including customer
acquisition and retention rates, operating margins, and return on assets.
● Handled customer complaints regarding a product or service, and resolved more than 88 percent of
all issues within 24 hours.
● Worked directly with clients to resolve all issues of concern.
PERSONAL ASSISTANT / CUSTOMER SUPPORT
GIL WINERY
July 2020 - 2020
● Answer phone calls and emails and take messages, coordinating with multiple parties to schedule
conference calls and meetings.
● Schedule appointments and meetings, and manage calendars and travel arrangements.
● Serve as liaison between senior and junior-level staff
● Respond to inbound calls, emails, and text messages professionally
● Provide professional customer service at all times, including on the phone, via email, and over text.
TRAINEE TELLER / CUSTOMER SERVICE OFFICER
Guaranty Trust Bank - Yenagoa, Bayelsa, Nigeria
March 2016 - March 2017
● Handled and received cash payments, balancing cash, making deposits, and completing transactional
paperwork.
● Answered account-related questions for customers regarding daily balance, withdrawals, deposits,
transfers, overages, and general banking concerns to ensure prompt and courteous service and
maintain account balances within policy guidelines.
● Issued account access cards (ATM cards) to new and existing customers for a leading bank,
assistingmore than 20 customers daily
● Prepared specialized types of funds for customers, including traveler's checks, money orders, and
savings bonds (for bank and non-bank customers).
EDUCATION
Federal Polytechnic - Nekede, Imo State, Nigeria.
Higher National Diploma, Electrical Electronics Engineering. (Instrumentation & Control)
Ordinary National Diploma, Electrical Electronics Engineering. (Instrumentation & Control)
CERTIFICATIONS AND TRAINING
• Hertech Trail Video Editing - In View
• Erin Booth Virtual Assistant Training - In View
• Community Management, LYDA - May, 2024
• Virtual Assistant Professional Training, DEXA- April 2024
• Customer Relationship Management AQSKILL- July 2023
• Tech Support Fundamentals (Coursera) – April 2022
• Customer Service Foundations (LinkedIn Learning) – April 2022
• Problem-Solving and Troubleshooting (LinkedIn Learning) – April 2022
• Virtual Assistant Training (Digital Witch Academy) – April 2022
• ALX Virtual Assistant – September 2022
• Data Analytics (One Campus Academy) – December 2022
• Copywriting and proofreading certification (Udemy) – December 2021
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