Ruth Njogu

In my current role, I support customers on every channel, which for us consists of email, phone, chat and social media messaging. I especially like talking to customers on social media because I get to be more conversational and use emojis.

I love providing customer - centric solutions. One thing I like the least about customer service is that we can't always offer the solution that the customer wants. We can offer alternatives that satisfy the customer but always want to "wow" them.