RUTH NGUYEN
Operations & Customer Service Executive
Customer service and operations professional with 3 years of experience,
fluent in English, native Vietnamese, and conversational in Chinese.
Efficiency-oriented with a strong customer experience mindset, fast learning
ability and versatile skillset.
Education
Experience
2018 - 2022
Lodging Service Associate
BA in English
University of Social Sciences &
Humanities, Vietnam
3.44 GPA
4 Excellence Scholarships
2020
Exchange student
National Chengchi University
Taiwan
Skills
Customer Service
Sales & Negotiation
Administration
Data & Documentation
Teamwork
Expedia Group, Malaysia
5/2023 - 8/2025
Handle global hotel partners’ inquiries, requests and disputes
Follow up with partners via outbound calls and emails to ensure partner
satisfaction
Collaborate and follow up with internal teams to ensure prompt and thorough
issue resolution
Educate partners on optimal product setup and Expedia’s strategic benefits to
encourage continued partnership
Proactively participate in quarterly projects on process improvement by
analysing them in detail
Mentor and quality-control new teammates with detailed tracking sheets
Achievements:
Exceeded Average Handling Time target after 6 months
Received positive peer feedback quarterly
Achieved 100% survey score for Issue Resolution & Agent Effort over H1/2024
Won Elite Expedian Program in Q2/2025
Community Associate
The Hive Co-working Space, Vietnam
5/2022 - 5/2023
Presentation
Greet guests, conduct sales tours and attend to phone & email inquiries
Microsoft Office
Design PowerPoint membership plans; negotiate on pricing & contract terms
MailChimp
Monitor overall hygiene, handle courier service, manage meeting room usage,
Jira, Xero Accounting
implement security methods, and plan quarterly refurbishment
Canva
Resolve emergencies and complaints about the space
DaVinci Resolve
Make payment requests, support bill runs and monitor monthly expenses
Meta Business Suite
Prepare contracts, quotations, invoices, and related documents
Communication Mandarin
Compile data and deliver monthly Excel reports to upper management
Communicate important updates to members via different channels
Certificates
IELTS 8.0
HSK4
Excel Essentials (Coursera)
Strategy Consulting (Forage)
Handle biweekly newsletter; increase email open rate by 20%
Establish guidelines and offer process training or best practices to the team
Admin Intern
Katalon Intelligent Testing, Vietnam
3/2022 - 5/2022
Conduct daily space checks and submit weekly reports
Review and manage service contracts with vendors
Conduct office tours for visitors, expats and new employees
Manage employee ID cards, parking slots, and workstation arrangement
Research and propose accommodation options for company expats
Draft and review internal processes and guidelines
Provide logistics support to Employer Branding (HR) team
