Ruth Mwikali

RUTH MWIKALI Nairobi, Kenya |LinkedIn link | Portfolio website PROFESSIONAL SUMMARY Results-driven Executive Virtual Assistant with over 14 years of experience providing high-level administrative and executive support. Adept at managing calendars, scheduling, email correspondence, and customer relations. Skilled in problem-solving, multitasking, and process optimization to enhance operational efficiency. Passionate about delivering exceptional customer service and ensuring seamless executive workflow in remote environments. PROFESSIONAL EXPERIENCE Executive Virtual Assistant (Freelance) | Nairobi, Kenya | 07/2024 – Present • Provide broad administrative support across industries. • Coordinate travel, expenses, and ad hoc tasks. • Prioritise, multitask, and meet tight deadlines. • Manage calendars, appointments, emails, and meetings. • Address customer inquiries and resolve issues promptly. • Communicating with stakeholders & service providers • Handle personal tasks like reservations. • Social Media Management • Draft correspondence, presentations, and documents. • Conduct online research. • Manage digital tasks and CRM updates. • Project &task Management • Perform other administrative tasks as needed to support daily operations Administration Manager | Nesvax Innovations Limited | Nairobi, Kenya | 02/2018 – 07/2024 • • • • • • • • • • • • Acted as authorised company attorney. Successfully managed 100+ bids, tenders, and proposals. Managed calendars, appointments, and meetings. Oversaw office operations and admin tasks. Recorded meeting minutes, briefs, and reports. Supported the Director with personal errands. Represented the company in key meetings. Handled corporate communications and reception. Managed petty cash, budgets, and bill payments. Coordinated travel, visas, and logistics. Executed more than 20 successful office events and seminars. Oversaw customer service operations, ensuring client inquiries were handled efficiently. Office Administrator | Nesvax Innovations | Nairobi, Kenya | 01/2012 – 01/2018 • • • • • Coordinated admin functions, including budgets, personnel, and meetings. Managed executive correspondence, scheduling, and document prep. Acted as a liaison between departments, agencies, and vendors. Handled budget and accounting tasks. Organized client and project records for data accuracy. • • • • • • • Prepared confidential documents and reports. Managed high-volume customer inquiries and complaints professionally. Scheduled meetings and conferences. Supervised admin staff and daily workflows. Maintained office supplies and inventory Compiled project documents for timely submission Collaborated with teams to resolve customer issues. Administrative Assistant Intern | Nesvax Innovations | Nairobi, Kenya | 02/2011 – 12/2011 • • • • • • Handle reception duties and correspondence. Prioritize tasks and meet tight deadlines. Boost office efficiency and coordinate travel. Draft documents, presentations, and emails. Organize events and manage procurement. Conduct research and prepare tender documents CORE COMPETENCIES AND SKILLS • • • • • • • • • • High-level Executive assistance Office Administration Workflow planning Effective Communication Technical Proficiency Stakeholder Engagement Organizational and Time Management Proactive and highly adaptable Problem-solving Languages: English and French CERTIFICATIONS & TRAINING • • • • • • • • • • • Executive Assistance – Mia Juan, Executive Virtual Assistant Trainer via YouTube The Complete Digital Marketing Guide– Udemy (Ongoing) Artificial Intelligence – Project AIEd Kenya (10/2024- 12/2024) Canva Basics – Udemy (12/2024) Independent Travel Management – Dream port (11/2024) Must Have Tools for Virtual Assistants – Udemy (10/2024) Must Have Skills for Virtual Assistants – Udemy (09/2024) Google Workspace Features and Applications – Alison Learning (07/2024, CPD Certified) Roles and Responsibilities of Virtual Assistants – Alison Learning (06/2024, CPD Certified Working as a Virtual Assistant – Alison Learning (06/2024, CPD Certified) Certificate in Computer Applications – African Institute of Research and Development Studies (09/2010) EDUCATION • Bachelor of Education Arts – Kenyatta University, Nairobi, Kenya (06/2006-12/2010) REFERENCES Are available upon request.