Customer Service
Example 1
Subject: Disruption of Service
Dear Mr. Ogara,
We apologize for the service disruption on our internet service.
Our Engineers are working to restore the service to normalcy and we will keep you updated.
Your issue has been registered under ticket no INC-.
Kind Regards
Ruth
Customer Service Coordinator
Example 2
Subject: Break down of GCMS equipment
Dear Mr. Walter,
We sincerely apologize for the technical issues you are experiencing.
Your issue has been registered under ticket no XFS-.
Our engineer Mark Muriuki has been dispatched to your site to resolve the issue.
Kind Regards
Ruth
Customer Service Coordinator