Ruth Muthoni

RUTH MUTHONI​ 📧-| 📞 -​ 🌐 LinkedIn: linkedin.com/in/ruth.muthoni​ 📍 Nairobi, Kenya | Available for Remote Work PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant with 2+ years of remote and office-based experience in administrative support, customer service, and marketing coordination. Proven ability to handle scheduling, CRM updates, data entry, inbox management, and client communications with professionalism and efficiency. Tech-savvy with strong knowledge of productivity tools and remote collaboration platforms. CORE SKILLS ●​ Calendar & Email Management​ ●​ CRM Systems (SAP ERP, Tally ERP9, Mantix)​ ●​ Microsoft Office Suite (Word, Excel, Outlook)​ ●​ Remote Collaboration Tools (Zoom, Google Workspace, Trello, Slack)​ ●​ Data Entry & Online Research0 ●​ Client Support & Issue Resolution​ ●​ Report Preparation & File Organization​ ●​ Social Media Coordination & Content Scheduling​ PROFESSIONAL EXPERIENCE Virtual Assistant | Lakeland Cargo Logistics Ltd – Nairobi, Kenya​ March 2021 – Present (Remote & In-office hybrid) ●​ Handled daily inbox management and client communication, achieving 95%+ satisfaction rating.​ ●​ Coordinated calendars, scheduled meetings, and prepared reports for internal teams.​ ●​ Supported marketing efforts by drafting content and assisting with digital campaigns.​ ●​ Managed data entry tasks including logistics tracking and updating CRM systems.​ ●​ Streamlined administrative processes including inventory, quotations, and document filing.​ Customer Service & Delivery Support | Jumia Kenya – Nairobi, Kenya​ October 2019 – May 2020 ●​ Provided on-site and remote customer service, resolving product and order-related issues.​ ●​ Coordinated with logistics and finance teams to process returns and track deliveries.​ ●​ Collected customer feedback to improve service delivery and client retention.​ Office & Admin Assistant | Kaeser Compressors Ltd – Nairobi, Kenya​ June 2018 – July 2019 ●​ Maintained office inventory, petty cash records, and administrative filing systems.​ ●​ Assisted in invoice generation, budget tracking, and procurement coordination.​ ●​ Supported senior management in organizing meetings, appointments, and office communications.​ EDUCATION Diploma in Information Technology​ Nairobits school – July 2014 CERTIFICATIONS ●​ Virtual Assistant Training –Ajira​ ●​ Google Digital Marketing – Google Digital Garage​ TECHNICAL PROFICIENCIES ●​ Google Workspace | MS Office | Trello | Notion | Canva | Zoom | WhatsApp Business | CRM Systems​ AVAILABILITY ●​ Fully equipped for remote work: laptop, internet, headset​ ●​ Flexible with global time zones​ REFEREES Available upon request