Ruth Mmesoma Okumefuna

MMESOMA RUTH OKUMEFUNA Email:- Professional Profile I am a highly dedicated, flexible, and organized customer service representative with over 3 years of experience looking to secure a challenging role where I can utilize my excellent communication skills, provide top-notch customer experiences, and contribute to a team-driven environment, while continuously developing my skills and expertise to achieve professional growth and success. BSc. (Honors) Political Science​ ​ University of Nigeria, Nsukka ​ ​ ​ - Work Experience Hunter Performance - Hood Cleaning company Denver, CO. United States Appointment setter/Cold caller customer service representative June, 2022- Dec, 2024 (Remote) ●​ Efficiently scheduled and managed appointments, ensuring optimal time management for service representatives and clients. ●​ Handled inbound and outbound calls to confirm, reschedule, and follow up on appointments, maintaining a professional and customer-focused demeanor. ●​ Utilized CRM systems to document customer interactions, update appointment details, and track follow-ups. ●​ Resolved customer inquiries and concerns regarding services, appointments, and cancellations promptly. ●​ Collaborated with team members to achieve daily and monthly appointment-setting targets. ●​ Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Daggo Global- Bio Health- Jabi, Abuja, Nigeria Lead Generation Specialist/Customer service representative Jan 2020-March 2022 (Remote) ●​ Provided compassionate support to patients and clients by addressing inquiries about health services, insurance coverage, and billing issues. ●​ Scheduled and coordinated appointments, tests, and procedures for patients, ensuring compliance with company and healthcare regulations. ●​ Accurately maintained patient records in the company’s database, adhering to HIPAA and confidentiality standards. ●​ Collaborated with healthcare providers, insurance companies, and internal teams to resolve patient concerns promptly. ●​ Educated patients on health programs, benefits, and preventive care services to enhance their understanding and participation. ●​ Achieved and met my KPI, and 95% customer satisfaction score by delivering efficient and empathetic service. Daggo Africa Limited Cold caller/Assistant Manager July 2018-Jan 2021 ●​ Managed daily operations, ensuring smooth functionality across health, fitness, and fashion departments. ●​ Supervised and motivated a team of [X] employees to achieve sales, customer service, and operational goals. ●​ Collaborated with leadership to develop and execute marketing campaigns, product launches, and promotions tailored to the health and fitness lifestyle. ●​ Analyzed sales trends and customer feedback to identify opportunities for growth and improved customer satisfaction. ●​ Oversaw inventory management, ensuring accurate stock levels and timely replenishment of high-demand health and fitness products. ●​ Delivered exceptional customer experiences by training staff on product knowledge and service excellence. Leadership Experience Youth President in Grace of God Mission August 2013-March 2018 Key Highlights ●​ Led and mentored a team of 50 youth members, fostering a culture of collaboration, personal growth, and community service. ●​ Organized and executed events, including workshops, outreach programs, and fundraisers, benefiting additional community members or church initiatives. ●​ Developed strategic plans to engage and retain youth participation, resulting in a 70% increase in attendance and involvement. ●​ Facilitated leadership training programs, equipping members with skills in public speaking, project management, and team coordination. ●​ Collaborated with church leadership to align youth activities with the organization’s mission and goals. ●​ Managed budgets and resources for youth programs, ensuring effective allocation and accountability. Core Skills ●​ Efficiency in Microsoft Office Suites ●​ Effective resource and team Management skills ●​ Excellent verbal and written communication skills ●​ Top-notch administrative and office management skills References Available on request