Ruth Koki Kioko

Customer Care Specialist with over 6 years of experience supporting users across digital platforms, banking, and service environments. Handle high-volume customer tickets through email and chat, resolve product and account issues, and guide users through platform workflows. Maintain SLA response times, document interactions in CRM systems, and collaborate with cross-functional teams to resolve issues. Focus on improving the customer journey through clear communication, accurate problem resolution, and consistent follow-up.