Ruth Ijeoma Sadik

SADIK RUTH IJEOMA Remote Customer Support Specialist Nigeria | Open to Global Remote Roles Available for contact via platform messaging PROFESSIONAL SUMMARY Customer-focused support professional with experience in banking operations, customer retention, and administrative support. Skilled in managing high volumes of customer inquiries across email, chat, and phone channels while maintaining empathy, accuracy, and professionalism. Highly reliable in remote, self-managed environments with a strong commitment to delivering excellent customer experiences. CORE SKILLS • Customer Support (Email, Chat & Phone) • Customer Experience & Retention • Complaint Handling & De-escalation • CRM & Ticketing Systems • Microsoft Office & Google Workspace • Clear Written & Verbal Communication • Time Management & Multitasking PROFESSIONAL EXPERIENCE First City Monument Bank (FCMB) — Customer Service / Banking Operations (2023 – Present) • Handle daily customer inquiries via email and phone, ensuring timely and accurate issue resolution. • De-escalate sensitive account and service complaints to improve customer satisfaction and retention. • Maintain accurate customer records in compliance with internal policies and regulatory standards. • Collaborate with internal teams to resolve escalated customer concerns efficiently. • Educate customers on banking products and digital services to enhance usage and satisfaction. National Youth Service Corps (NYSC) — Administrative Support (2017 – 2018) • Provided administrative and customer-facing support in a professional office setting. • Managed documentation, filing, and record-keeping with strong attention to detail. • Assisted visitors and staff with inquiries while maintaining professionalism. Delta Broadcasting Service & Nigerian Gas Company (NGC) — Industrial Training (2012 – 2014) • Supported daily administrative and operational tasks. • Developed strong workplace discipline, communication, and teamwork skills. EDUCATION Higher National Diploma (HND) — Completed 2016 REMOTE WORK READINESS • • • Reliable internet connection and dedicated home workspace Comfortable working independently in a remote setting Available for full-time remote schedules (including EST hours)