SUMMARY
● Highly organized and detail-oriented Virtual Assistant providing comprehensive
administrative support to busy professionals and businesses.
● Dedicated to improving efficiency, fostering client relationships, and delivering high-quality
work with a focus on confidentiality and professionalism.
● Recognized for outstanding multitasking capabilities, excellent communication skills, and
quick adaptability to new tasks, ensuring optimal results.
EDUCATION
University of Ghana – Accra, Ghana
BSc, Mathematics
October 2010 – July 2014
CERTIFICATION
Freelancer Academy|ALX
Virtual Assistant|ALX
Data Analytics | ALX
Google Data Analytics Professional Certificate | Coursera
SKILLS
● Scheduling and Coordination
● Project Management
● Calendar Management
● Inbox Management
● Research and Data Entry
● Travel and Itinerary Management
● Expense Report
●
●
●
●
●
●
May 2025
January 2025 - March 2025
March 2024 – September 2024
April 2023 – July 2023
Organizational and Planning Skills
Written and Verbal Communication
Software Adaptability
Time Management
Confidentiality and Discretion
Customer Service
WORK EXPERIENCE
Virtual Assistant | Entrepreneurship Development Team,
July 2025 - Current
ALX – Accra, Ghana
● Maintained and updated Excel trackers to monitor startup engagement and milestones within
the incubator program, ensuring data accuracy and timely follow-ups.
● Assisted with applicant vetting, reviewing and shortlisting startups based on predefined criteria
to support efficient selection and onboarding processes.
● Planned and coordinated virtual Demo Day events, managing schedules, communications, and
logistics to ensure smooth execution and stakeholder satisfaction.
● Created and managed bulk email communications to startup participants using tools like mail
merge, ensuring clear and consistent updates across the program.
Virtual Assistant | Project Manager (Freelance/Part-Time),
May 2025 - Current
AutoPadi Framer – Accra, Ghana
● Set up and customized project management tools (ClickUp and Google Sheets) to streamline
MVP and prototype development, increasing task visibility and improving milestone tracking
efficiency by 40%.
● Trained and onboarded team members on project management platforms, leading to a 50%
improvement in cross-functional collaboration, productivity and timely project updates across
the team.
● Recorded and distributed detailed meeting minutes, improving follow-through on action items
and enhancing overall communication within the team by 35%
● Developed comprehensive team infrastructure, including Standard Operating Procedures
(SOPs), organizational structure, company culture guidelines, and a 90-day delegation plan to
ensure operational continuity and alignment across teams.
Founder, Creative Director
January 2022 - Current
Konu Brooke – Accra, Ghana
● Developed strategic workflows that streamlined project execution, fostering collaboration
and improved overall operational efficiency across teams.
● Coordinated internal and client communications, improving client satisfaction by 95%
through personalized service and proactive follow-ups.
● Managed administrative functions, including organizing meetings, client communications,
and handling day-to-day operations, ensuring smooth workflow across all tasks.
● Supervised financial operations, including budget management, expense tracking, and
invoicing, contributing to a 20% increase in revenue.
● Implemented streamlined systems to track client orders and feedback, improving customer
retention and operational efficiency.
Operations Manager
Geometric Global Designs LLB – Accra, Ghana
May 2020 - December 2021
● Managed day-to-day administrative tasks, including scheduling team meetings, tracking
production schedules, and preparing progress reports.
● Facilitated internal communication across departments, ensuring clarity on project status and
task allocation, reducing miscommunication by 15%.
● Streamlined stock management by implementing Loyverse software, improving inventory
control and reducing administrative time by 50%.
● Coordinated travel arrangements and expense reporting, ensuring all costs were accounted
for and aligned with the company’s budget.
● Developed detailed work plans for artisans, improving workflow efficiency and product
quality, contributing to a 20% reduction in errors.
Operations Auditor
Nana Trade Group(Basilissa) – Accra, Ghana
August 2017 - December 2019
● Conducted variance analysis and managed comprehensive reporting systems, ensuring timely
and accurate documentation for the procurement and finance departments.
● Played a key role in maintaining accurate and up-to-date records, ensuring compliance with
financial regulations and contributing to a 50% reduction in inventory mismanagement.
● Managed sensitive information with confidentiality and discretion while overseeing audit
processes and providing insights into operational improvements.
● Trained and mentored junior audit staff on best practices, improving audit accuracy by 15%.
Fund Manager
Standard Securities Limited – Accra, Ghana
May 2015 - April 2017
● Supported administrative operations by managing client data entry, processing claims, and
ensuring smooth communication between clients and the company.
● Leveraged Excel for data tracking and claims reporting, improving processing accuracy by
10% and contributing to faster claim resolution.
● Provided customer service support by liaising with clients to address claims-related inquiries,
ensuring prompt follow-up and resolution.
Teaching Assistant( National Service)
University Of Ghana – Accra, Ghana
August 2014 - August 2015
● Designed and organized tutorial sessions to enhance student understanding, managing
schedules and communications for an organized educational experience.
● Maintained accurate grade records, ensuring easy access for students and faculty and
facilitating smooth course administration.
● Acted as a liaison between students and faculty, streamlining communication and ensuring
tasks were completed on time.
INTERNSHIP ACTIVITIES
Insurance Claims Officer, KEK Insurance Brokers
June 2014 - August 2014
● Employed Excel and data tracking to report and file all customer claims, ensuring a 10%
improvement in claim processing accuracy.
● Conducted on-site visits to survey incident sites, contributing to a 10% increase in claims
processing efficiency.
