Ruth Emmanuel

RUTH UCHENDU Port Harcourt, Nigeria | --| LinkedIn SUMMARY ● An enthusiastic go getter with experience in prospecting, customer service and sales closing. ● Great in customer relations, problem solving and attention to details. ● A Deep Respecter of work ethics, self-development and interpersonal skills. EDUCATION Alx Africa – (Remote) Certificate, Virtual Assistant July 2022 - September 2022 Ij Global International – Port Harcourt, Nigeria. Diploma, Customer service, Sales and Marketing June 2019 - December 2019 WORK EXPERIENCE Customer Support October 2022 - Present Greenlife Multinational – (Hybrid)  Educating clients about the company and products  Resolving issues with delivery and product efficacy  Answering customer’s complaints, enquiries and feedbacks  Increasing sales quota monthly by 10%  Maintaining a 5% customer retention increase since January 2022 Virtual Assistant July 2022 - September 2022 Alx – (Remote)  Prepared a detailed travel plan and itineraries during a milestone period.  Carried out internet research to resolve issues as part of volunteer service during the task week.  Maintained and managed a client’s inbox throughout the task volunteer week. Sales Development Representative (SDR) April 2021 - April 2022 Crisalix – (Remote)  Called and emailed clients to educate them on the products and services available to help them scale in their business. Which made regular follow ups to book an appointment and      schedule meetings possible, about 20 meetings were scheduled and 6 sales made each month. Carried out research on clients to have a clearer understanding of their needs and did data entry using the CRM and Hubspot software to provide the needed solution, this made clients relaxed and comfortable setting appointments. Call Center/Sales And Customer Representative April 2020 - December 2021 Unateus Logistics – (Remote) Provided quality customer support and resolved issues, this gave rise to great customer relationships. With great satisfaction, the customers referred their friends back to the company resulting in a 20% increase in sales. Provided data entry using the CRM and resolved data related issues. SKILLS Interpersonal skills Written and Verbal Communication Growth Mindset Patient and Problem solving Gaming Music & Entertainment Traveling INTERESTS Health LANGUAGES English - Fluent skillful ●Igbo - Fluent ●Nigerian Pidgin – Fluent American Sign Language -