RUTH UCHENDU
Port Harcourt, Nigeria | --| LinkedIn
SUMMARY
● An enthusiastic go getter with experience in prospecting, customer service and sales closing.
● Great in customer relations, problem solving and attention to details.
● A Deep Respecter of work ethics, self-development and interpersonal skills.
EDUCATION
Alx Africa – (Remote)
Certificate, Virtual Assistant
July 2022 - September 2022
Ij Global International – Port Harcourt, Nigeria.
Diploma, Customer service, Sales and Marketing
June 2019 - December 2019
WORK EXPERIENCE
Customer Support
October 2022 - Present
Greenlife Multinational – (Hybrid)
Educating clients about the company and products
Resolving issues with delivery and product efficacy
Answering customer’s complaints, enquiries and feedbacks
Increasing sales quota monthly by 10%
Maintaining a 5% customer retention increase since January 2022
Virtual Assistant
July 2022 - September 2022
Alx – (Remote)
Prepared a detailed travel plan and itineraries during a milestone period.
Carried out internet research to resolve issues as part of volunteer service during the task
week.
Maintained and managed a client’s inbox throughout the task volunteer week.
Sales Development Representative (SDR) April 2021 - April 2022
Crisalix – (Remote)
Called and emailed clients to educate them on the products and services available to help
them scale in their business. Which made regular follow ups to book an appointment and
schedule meetings possible, about 20 meetings were scheduled and 6 sales made each
month.
Carried out research on clients to have a clearer understanding of their needs and did data
entry using the CRM and Hubspot software to provide the needed solution, this made clients
relaxed and comfortable setting appointments.
Call Center/Sales And Customer Representative April 2020 - December 2021
Unateus Logistics – (Remote)
Provided quality customer support and resolved issues, this gave rise to great customer
relationships. With great satisfaction, the customers referred their friends back to the company
resulting in a 20% increase in sales.
Provided data entry using the CRM and resolved data related issues.
SKILLS
Interpersonal
skills
Written and Verbal
Communication
Growth Mindset
Patient and Problem solving
Gaming
Music &
Entertainment
Traveling
INTERESTS
Health
LANGUAGES
English - Fluent
skillful
●Igbo - Fluent
●Nigerian Pidgin – Fluent
American Sign Language -
