Ruth Dalyop Ogbuehi

Ruth Dalyop Ogbuehi Toronto, Ontario-|- CUSTOMER EXPERIENCE ASSOCIATE HIGHLIGHTS OF QUALIFICATIONS  Experienced professional with over 4 years in data analysis, customer service, and problem-solving roles across various industries, including environmental consulting, supply chain, and construction.  Proven ability to resolve customer issues efficiently and improve service processes, contributing to a 10% increase in on-time project delivery.  Strong communication and interpersonal skills, adept at collaborating with crossfunctional teams and engaging with clients to understand and meet their needs.  Proficient in Microsoft Office (Word, Excel), Power BI, SQL, and CRM tools, with a solid background in handling data-driven customer support and reporting. SKILLS  Customer Relationship Management  Problem-Solving  Data Analysis & Reporting  Strong Communication     Time Management Attention to Detail Technical Support & Troubleshooting Adaptability & Continuous Learning EMPLOYMENT HISTORY Friendly Calls Program (Volunteer) Canadian Red Cross Society    Engage in regular phone conversations with isolated individuals, offering emotional support and fostering meaningful connections. Observe changes in participants’ mood or behaviour and escalate concerns to the appropriate Red Cross personnel as needed. Document call details while adhering to privacy policies and ethical guidelines. Customer Success Representative Gabbies Environmental Consult Ltd    03/2025 -Present 02/2024 –02/2025 Guided clients through data-driven solutions by leveraging GIS tools to provide accurate geo-referenced maps, ensuring satisfaction in tracking land-use and deforestation metrics. Collaborated closely with clients on estate renovation projects, delivering actionable insights within 3 days, which contributed to timely project completion and resolution of land-use conflicts, enhancing customer trust. Ensured data accuracy and integrity by performing quality control checks, maintaining over 80% accuracy in client records, and safeguarding customer information with strict confidentiality protocols.   Gathered client requirements and feedback to optimize user acceptance testing (UAT), achieving a 95% success rate in addressing client-driven system changes and enhancing user experience. Worked cross-functionally with internal teams to refine data processing workflows, leading to a 98% efficiency rate in managing client registrations and service delivery, thereby improving customer satisfaction. Customer Service & IT Support Specialist Nigerian Shippers’ Council, Nigeria      Resolved customer inquiries and technical issues, increasing IT ticket resolution. Kept current on flyer and promotional events to assist customers effectively. Coordinated with internal teams to address customer concerns, leading to a 15% improvement in service delivery times. Collected and analyzed customer feedback, offering data-driven recommendations to enhance service processes. Managed scheduling, correspondence, and reporting, contributing to a 5% improvement in team delivery times. Junior Urban Planner (Tutelage) Department of Development Control (AMMC), Nigeria    02/2023 – 01/2024 11/2021 -12/2022 Plan and design: Used AutoCAD to develop plans for the city infrastructure, including zoning, subdivisions, transportation, and parks. Communicate and reports: Collaborated with the public, civic leaders, and various groups to explain plans and projects, while coordinating with consultants and contractors for project implementation. Enforcement: Worked with consultants and contractors to implement programs and projects, ensuring compliance with regulations and policies. EDUCATION AND CERTIFICATIONS   Bachelorof Urban and Regional Planning University of Jos, Plateau State, Nigeria Certified Standard First Aid Practitioner Canadian Red Cross - VOLUNTEER Customer Support Volunteer  Red Cross Society of Nigeria, Ibadan 2023