Ruth Barasa

RUTH NASABA BARASA P.O. Box-, Nairobi-- PROFESSIONAL PROFILE As a highly organized and tech-savvy Virtual Assistant, I provide professional, reliable, and efficient remote support to entrepreneurs, business owners, and busy professionals. With strong expertise in administrative tasks, calendar and email management, customer service, and online tools, I help clients reclaim their time and focus on what matters most that is growing their business. I specialize in streamlining day-to-day operations, maintaining clear communication, and delivering tasks with attention to detail and discretion. Whether managing projects, coordinating meetings, handling inboxes, or supporting customer engagement, I bring a proactive mindset, problem-solving ability, and commitment to quality service. My goal is to be a seamless extension of your team that is flexible, dependable, and results-driven. CAREER OBJECTIVE Dedicated and highly organized Virtual Assistant with a strong background in customer service, administrative support and digital tools such as Microsoft Office, Canva, Trello and Google Workspace. Seeking to leverage of experience in managing schedules, handling client communications, and streamlining operations to support busy professionals and businesses in achieving their goals. Committed to delivering reliable, timely and detail-oriented virtual support in a dynamic remote environment. TECHNICAL SKILLS & TOOLS • • • Productivity Tools: Google Workspace (Docs, Sheets, Drive, Gmail, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive Project & Time Management: Trello, Asana, ClickUp, Google Calendar, Calendly, Toggl, Clockify Communication Tools: Zoom, Google Meet, Microsoft Teams, Slack, Skype, Loom • • • • Email & CRM Systems: Gmail, Outlook, HubSpot CRM, Zoho CRM, Mailchimp Finance & Invoicing: QuickBooks, Wave, FreshBooks, PayPal, Wise, Payoneer Social Media & Content Tools: Canva, Buffer, Hootsuite, Meta Business Suite Security Tools: LastPass, 1Password, Google Authenticator CORE SKILLS 1. Communication o Clear writing and speaking o Professional email etiquette o Active listening 2. Organization & Time Management o Prioritizing tasks o Scheduling & calendar management o Multitasking effectively 3. Tech Savviness o Familiarity with tools like: ▪ Google Workspace / Microsoft Office ▪ Slack, Zoom, Trello, Notion, Asana, etc. o Quick to learn new platforms o Basic troubleshooting 4. Data Entry & Management o Accurate data entry o Spreadsheet management (Excel/Google Sheets) o Database upkeep ADMINISTRATIVE SUPPORT SKILLS • Inbox and calendar management • Booking travel and appointments • Creating reports or presentations • File and document organization MARKETING & SOCIAL MEDIA • Scheduling posts • Basic graphic design (e.g., Canva) • Email marketing platforms (e.g., Mailchimp, CUSTOMER SERVICE • Responding to inquiries ConvertKit) • Handling basic support • Polite and professional interaction BONUS/ SPECIALIZED SKILLS • Bookkeeping or invoicing (e.g., QuickBooks, Xero) • Content writing or copywriting • Website updates (WordPress, Wix, etc.) • E-commerce management (Shopify, Etsy, Amazon, etc.) SOFT SKILLS THAT MAKE A VA STAND OUT • Reliability & trustworthiness • Proactive attitude • Problem-solving • Confidentiality • Adaptability PROFESSIONAL EXPERIENCE Techwise Managed Services – Nairobi Administrative & Virtual Assistant Jan 2024 – Mar 2025 • • • • • • • • Managed executive calendars, scheduled meetings, and coordinated appointments. Handled email communication and client correspondence. Organized digital files and documents using Google Drive and Dropbox. Prepared reports, spreadsheets, and presentations using Microsoft Office and Google Workspace. Conducted online research for business proposals and market analysis. Oversaw invoicing, expense tracking, and basic bookkeeping tasks. Supported client onboarding processes and internal coordination. Scheduled and monitored content for social media accounts. CCI Kenya – Nairobi Customer Service Representative Feb 2023 – Dec 2023 • • • Provided professional support via email, phone, and chat to resolve customer issues. Addressed inquiries and processed refunds, returns, and orders efficiently. Maintained CRM records and tracked customer interaction using HubSpot and Zoho CRM. • • • Assisted clients during onboarding with service walkthroughs and documentation. Created internal response templates and FAQs for customer service support. Reported recurring customer issues to improve service delivery. Kenya Broadcasting Corporation – Nairobi Media Intern, Radio Ingo FM Apr 2017 – Jun 2017 • • • • • • • Researched and scripted program content. Assisted radio producers and presenters with daily shows planning and guest coordination. Supported in operating audio equipment during live shows and prerecorded segments. Conducted background research on interview topics and current events relevant to show themes. Participated in brainstorming sessions for new program ideas and station campaigns. Participated in news writing, translation, and production. Supported editing and playlist development for programming. Media Development in Africa (MEDEVA) – Nairobi Media Trainee May 2012 – Jun 2012 • • • • • • • Trained in radio/TV production, including camera operation and sound recording to gain practical industry knowledge. Collaborated with production teams to support the planning and execution of radio programs and media content. Participated in live broadcast support including call screening, guest coordination and timing segments. Utilized tools such as Canva to create promotional graphics for social media and broadcast events. Supported social media management by scheduling posts, engaging with audiences and tracking engagement metrics. Contributed to audio editing and post-production processes under supervision, ensuring high-quality final outputs. Provided administrative assistance by organizing files, managing communications and preparing reports. EDUCATION • • • • Diploma in Mass Communication – JKUAT (2017 – 2019) Certificate in Computer Applications – Zearstech College (Jan 2010 – Feb 2010) KCSE – Moi Girls Kamusinga (2006 – 2009) KCPE – Harambee Khalsa Primary School (1997 – 2004) LANGUAGES • • • English: Excellent (spoken, written, reading) Kiswahili: Excellent (spoken, written, reading) Luhya: Good spoken, Excellent reading and writing ADDITIONAL INFORMATION • • • • Nationality: Kenyan Gender: Female Date of Birth: 10th May 1990 Religion: Christian ACTIVITIES & ENGAGEMENTS • • • Youth Member, Kenya Red Cross (2006) Participant, International Women’s Day Essay Competition (2006) Volunteer, Senvinient Program (Youth Initiatives) HOBBIES • Acting, Singing, Photography, Socializing, Reading inspirational books REFERENCES Tabitha Kaleji – HR Manager, Techwise Managed Services-|- Moses Mesuswa – Kenya Broadcasting Corporation (KBC- Nyale Kiti – Jomo Kenyatta University of Agriculture and Technology (JKUAT-