Ruth Banque

RUTH BANQUE PROFESSIONAL VIRTUAL ASSISTANT A dedicated Virtual Assistant with years of hands-on experience providing needed support. Formerly a BPO Training Officer with a proven track record of excellence for three years, where I advanced from an entry-level agent to a leadership role. Also a small digital content creator managing my Social Media Accounts for marketing and engagement. I am excited to leverage my diverse expertise to provide exceptional support and drive success for the team. Let's collaborate and make things happen! WORK EXPERIENCE INTERNAL OPERATIONS ASSISTANT 04/2024 - Present Part Time at OVA Virtual CONTACT-- Skype: live:.cid.d5b455053a8d2681 Pandi Bulacan, Philippines SKILLS Training and Development Data analysis Administrative tasks proficiency Report generation and analysis Social media management proficiency and Content Creation Skills Photo and Video editing skills Excellent communication skills (verbal and written) Customer service Leadership, Teamwork, and collaboration Graphic Design, Creativity Adaptability Attention to detail Time management and multitasking abilities Supports the company's day-to-day operations by managing and coordinating internal processes with the virtual staff, assisting with administrative tasks, and ensuring that organizational procedures are followed. Monitor Staff’s Attendance (Time In/Out, Leaves, Holidays, Overbreaks) Assist and manage Payroll Timesheets Rendered Overtime, Work Schedule adjustments, Absences, Lates, etc. Serves as a point of contact between the Virtual Assistants and client. Supports Virtual Staff and Clients for any concerns raised with tailored fit solutions and next steps to avoid escalations or termination through email, Skype/WhatsApp messages, meetings, or calls. Responsible for daily and weekly reports of each Virtual Staffs, ensuring accurate information and a reasonable productivity rate. Manage Hubstaff log-ins, screenshots, idle times, manual time tracking adjustment, etc. Conducts New Hire Orientation DIGITAL CONTENT CREATOR 05/2020 - Present TikTok, YouTube, and Facebook Producing content for audience engagement across TikTok, YouTube, and Facebook personal business accounts to maximize reach and impact of engagement for my song covers and TikTok sales for product review content. Personally managing all my business Social Media accounts aiming for followers and engagement. Role includes but are not limited to; TikTok - Affiliate Marketing Conceptualize, film, and edit high-quality videos for product reviews increasing brand awareness and driving sales. Product research, Craft engaging scripts and content and implementing SEO strategies to optimize video titles, descriptions, and tags for increased visibility and engagement. YouTube and Facebook - Song Covers, Short Vlogs Record and produce song covers for personal YouTube and Facebook business accounts, showcasing musical talent or fun random personal activity and attracting followers and/or engagement. DATA ENTRY VA 02/2024 - 04/2024 Admission Officer at We Access Global Australia Supporting administrative tasks related to admissions processes virtually. My responsibilities encompassed a diverse range of duties, including but not limited to: Data Entry: Performing accurate and efficient data entry tasks, entering student information, application details, and other relevant data into the admissions database with meticulous attention to detail. Application Processing: I assisted in processing admission applications, reviewing documentation, verifying credentials, and ensuring compliance with established admission requirements and procedures. Correspondence Management: I managed email correspondence, responding to inquiries from prospective students, providing information about admission procedures, deadlines, and requirements, and offering assistance as needed. LICENSED CLAIMS SPECIALIST 06/2022 - 02/2024 Virtual Assistant at CORE Restores License: (RN-) Collections and Administrative Tasks Engaged in constant communication with insurance companies via calls, emails, and texts to check updates on payment status, offer assistance, explain defenses, and negotiate settlements within a reasonable agreement zone. Scheduling check pickup, and viewing appointments by contacting homeowners via phone calls, mail, and emails, ensuring convenience and satisfaction. Administrative Tasks such as email management, estimate revisions, preparing documents and reports requested by adjusters, carriers and homeowners. TRAINING OFFICER 02/2022 - 06/2022 Training and Development Department at Probe Group Philippines Facilitate training sessions for both new and existing employees, focusing on product knowledge, customer service skills, communication skills and techniques, and system navigation, ensuring that trainees acquire the necessary competencies to perform their roles effectively. Development of training materials, including presentations, manuals, and multimedia resources, tailored to specific job roles and skill requirements within the BPO environment. Provide one-on-one coaching and feedback to trainees, offering support and guidance to help them improve their performance and achieve proficiency in their roles. Maintain accurate records of training activities, attendance, and performance evaluations, generating reports and analytics to track training effectiveness and identify opportunities for improvement. Serve as a role model and mentor for trainees, embodying the company's values, culture, and standards of excellence in all training interactions and communications. Handles Best in Class (BIC) for Collection Trainers’ certification. Facilitates Final Interviews for new applicants and existing employees for training internship Creates and conducts Assessments for newbies, tenured and managers for knowledge check CREATIVE TEAM LEAD - OFFSHORE 09/2021 - 06/2022 Probe Group Philippines Was promoted as Creative Team Lead Offshore while a Training Officer. Creates newsletters, posters, comic strips, and other materials to foster interdepartmental connectivity through quarterly dissemination of positive news, announcements, and timely updates. ASSOCIATE TRAINER 05/2021 - 02/2022 Probation at Probe Group Philippines Was promoted as an Associate Trainer after passing the probation period as an apprentice. Same tasks and responsibilities as when I was an apprentice. TRAINING APPRENTICE 06/2020 - 05/2021 Probation at Probe Group Philippines Assists in delivering training programs, develops instructional materials, and supports various aspects of the training process. Responsibilities include but are not limited to conducting training assessments, assisting with administrative tasks related to training programs, such as scheduling training sessions, maintaining training records, organizing training materials and resources, and participating in train-the-trainer sessions CUSTOMER EXPERIENCE EXECUTIVE 09/2019 - 06/2020 Collections Agent at Probe Group Philippines Engage with customers via phone calls to manage and recover outstanding debts Utilize negotiation and communication skills to establish payment arrangements Resolve customer inquiries or disputes regarding debts Maintain accurate records of customer interactions and payments Adhere to company policies and regulatory requirements in debt collection Collaborate with team members to meet collection targets Deliver exceptional customer service throughout the collection process EDUCATION TERTIARY TAGUIG CITY UNIVERSITY SECONDARY TAGUIG NATIONAL HIGH SCHOOL Gen. Santos Ave., Central Bicutan, Taguig City 2015 – 2019 I. R. M. Lower Bicutan, Taguig City- PRIMARY RP CRUZ SR. ELEMENTARY SCHOOL MLQ St., New Lower Bicutan, Taguig City- AWARDS AND RECOGNITION TOP COLLECTOR BEST IN QUALITY CONVERSATION as Claims Specialist for months; 100% in Quality Analysis October 2022 December 2022 March 2023 May 2023 July 2023 September 2023 November 2023 February 2023 January 2023 BEST IN CLASS as Training Officer for months; February 2021 average of 86% September 2021 average of 97% December 2021 average of 94% October 25, 2019 BEST IN PERSONAL QUALITY Final Demonstration Teaching April 08, 2019 ORATORICAL SPEECH CHAMPION Event: SpeechTacular Festival 2018 Theme: ‘Quest for the Best: Excellent Speaking Elocution for 21st Century Language Teachers.’ May 12, 2018 TOP TRAINER For months; August 2021 June 2021 BEST DEBATER Proposition: ‘Resolved that, Former President Benigno Aquino’s Administration be made liable for the Dengvaxia Anomalies’ (Affirmative Side) May 18, 2018 Proposition: ‘Resolved that, Chief Justice Ma. Lourdes Sereno Be Impeached’ (Negative Side) May 18, 2018 Proposition: ‘Resolved that, Euthanasia should be practiced in the Philippine Medical System’ (Affirmative Side) May 16, 2018 MOST EXPRESSIVE READER English and American Literature May 17, 2018 Patimpalak: Makatotohanang Pagkukwento Buwan ng Wika September 02, 2013 ORATORICAL SPEECH 1ST PLACE Event: Oratorical Contest of the Youth for Environment in Schools Organization (YES-O) Theme: Technology: Key to a Preserved and Conserved Environment February 06, 2013 SEMINARS ATTENDED GENERAL VIRTUAL ASSISTANCE TRAINING Suicidal Depression: Prevention of Enrich knowledge in the growing freelancing marketing Depression will lead to Healthy Life March 9, 2024 Condition March 7, 2018 Seminar-Workshop on the Preparation of School of Leaders Level 3 January 29, 2017 K-12 Lesson Plan in Teaching, Listening and Reading February 24, 2018 Microsoft Word, Microsoft Excel, Microsoft Outreach Program Held in House of PowerPoint and Microsoft Publisher Somang (Home for the Elderly) December 06, 2016 November 12, 2016 CHARACTER REFERENCES Dan Flores April Grace Ceniza Ryan Encanto Training Lead Internal Operations Supplier Registration Specialist PROBEPH OVA PH Atrium (- (- (- I hereby certify that the above information is true and correct to the best of my knowledge. _____________________________ RUTH BANQUE