Ruth Anyanwu

RUTH ANYANWU, MSc, SCA Lagos, Nigeria ll --ll LinkedIn: www.linkedin.com/in/ruth-anyanwu PROFESSIONAL SUMMARY Dynamic and proactive Business Assistant with over 7 years of experience in administration, client management, and project coordination. Adept at managing key stakeholders, ensuring the accuracy of deliverables, and maintaining high-quality standards in client data and compliance processes. Proven track record of supporting international and dynamic environments with excellent multitasking and communication skills. Fluent in English and French, with strong proficiency in MS Office and Google Workspace. CORE COMPETENCIES ● ● ● ● ● ● ● ● ● Administrative and Executive Support Client Relationship Management Compliance and Data Accuracy Contract and Engagement Management Executive Communication Project Coordination and Stakeholder Management Document Quality Assurance MS Office & Google Workspace Proficiency CRM Tools & Salesforce Administration WORK EXPERIENCE Virtual Assistant/ Project Manager Beachwood Integrated Professional Services May 2024 - Aug 2024 Led stakeholder management initiatives during Due Diligence projects, facilitating effective communication among 15+ key stakeholders; streamlined processes that improved feedback loops and project alignment with client expectations. ● Led stakeholder communication for Due Diligence projects, enhancing client relationships and ensuring project alignment. ● Managed the project lifecycle, defining scope, objectives, and deliverables while mitigating risks. ● Ensured the quality and consistency of documents, guaranteeing timely and precise reporting for key stakeholders. ● Spearheaded process improvements, increasing project objective adherence by 20%. ● Executed robust quality control measures to ensure project deliverables met the Stakeholder’s expectations. ● Conducted in-depth market research to identify emerging trends and opportunities, driving informed decision-making. Virtual Assistant/ Customer Support Orange Genelectric Limited- Lagos, Nigeria Nov 2020 – Dec 2023 As a Customer support representative for a SaaS company, I had the opportunity to collaborate with clients from diverse industries and ensure that their onboarding process with our software solutions was seamless. ● Streamlined customer onboarding, reducing setup time by 50% through tailored support strategies. ● Provided ongoing client support and training, leading to a 40% increase in satisfaction and renewal rates. ● Developed outreach programs to enhance software usage and client engagement, driving a 45% improvement in client retention. ● Collaborated closely with key stakeholders to understand their needs and objectives, providing comprehensive support and guidance throughout the engagement. Ensured seamless adoption and utilization of solutions, resulting in streamlined processes, enhanced operational efficiency, and achieving a 30% reduction in costs. Assistant Business Development Manager (Promoted) Arctic Spatials Limited-Lagos, Nigeria Jul 2017 – Sep 2020 ● Achieved 80% revenue growth over two years by expanding key accounts and winning new clients. ● Performed in-depth market research to identify strategic growth opportunities, leading to a 15% increase in market share. ● Delivered exceptional customer support, earning the “Best Staff Member” award twice consecutively. ● Held accountability for growth in revenue through sales of new and existing products. ● Won 30 new accounts Valued at N15M per year through strategic lead generation and negotiation. ● Provided exceptional customer service and support, contributing to a remarkable 20% increase in customer base and sales revenue. . . EDUCATION Masters Degree in Management University of Lagos, Akoka, Yaba, Lagos Bachelor's Degree in Banking and Finance Abia State University, Uturu CERTIFICATIONS AND TRAININGS Salesforce Cerified Administrator March 2024 Certified Salesforce Associate Oct 2023 Coursera Foundation of Project Management April 2022